Council services during state of emergency

Our Customer Service Centres are closed until further notice, but we remain here for the community. Many transactions can be done online, or you can call us. Keep updated on COVID-19 developments and follow all public safety measures.

Check status of individual Council services

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Waste and recycling

Book a hard rubbish or bundled branch collection

Your household can book up to 2 waste collections per year. Find out about preparing your load.

What to put in your bins

What to put in your household, recycling or green waste bin.

Waste Recovery Centre

Bring your unwanted items for reuse, recycling or disposal. Find out what we will and won’t accept. Your load should be clean, sorted, and ready to go.

Bin collection services

Find out when your bin will be collected, and how to contact us about your service.

Waste and recycling fees

A full listing of waste and recycling fees and charges.

Rethink Centre waste education

We offer programs for all ages, including musical shows, activities, and tours. Part of a working waste management plant, just 7 km from Melbourne's CBD.

Waste Wise Van school visits

E-waste: how to dispose of it the right way

Waste collection services for business

Dispose of your waste the right way

Report it to us

Green cone user guide

Events and news

A dirt cheap way to divert food waste

Did you know 40% of all waste in the typical Banyule rubbish bin is food waste which ends up in landfill? Find out if a Green Cone is for you and reduce how much you send to landfill.

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Renewals extended

We have extended the due date for animal registration renewals to 10 June 2020.

Temporary Closure

An update about graffiti removal

Due to the current physical distancing rules relating to the COVID-19 Pandemic we are not able to distribute graffiti removal kits to residents and traders.

Additionally, as the Community Corrections Graffiti Removal Programs operate in groups of 12 people, and required to go to sites on a minibus, the work teams have been postponed indefinitely.

Temporary Closure

Council meetings are live streamed only: do not attempt to attend

Due to COVID-19 related health concerns, you cannot attend meetings in person. Our live streams will allow you to tune in at any time and rewatch the public meeting at your convenience wherever you have internet access. You are still able to participate.

Temporary Closure

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You are still able to participate.

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Continuation of aged care services

All of our aged care support services, except for group social support, are continuing as normal. Extra services are being provided to confront new challenges. Call 9422 8388 for delivered meals enquires. Call 9457 9972 for all other support services enquiries.

Temporary Closure

An update about immunisation sessions

Due to COVID-19 our sessions have been modified to adhere to social distancing and infection protection guidelines. If you are feeling unwell, have travelled or have come into contact with someone who has travelled internationally within the last 2 weeks or who is known to have contracted COVID-19 you must not attend.

Check this and our Facebook pages for regular updates.

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Waste Recovery Centre announcement

The centre is open to existing accounts only (including recycling drop-off), and is operating on standard hours Monday to Friday. Other customers with waste that may become a health issue who require WRC access must contact us in advance of arrival to discuss options. No cash transactions.

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Meals delivery announcement

We continue to support older adults in the community with a meal delivery service. To access this or to discuss further, please contact the delivered meals team on 9422 8388. Our meals supplier is operating as normal, and we have ordered additional meals if needed.

Temporary Closure

Neighbourhood houses announcement

All neighbourhood houses and learning centres are closed until further notice. We will make further announcements on our services as required.

Temporary Closure

Current operating hours

The Greensborough, Ivanhoe and Rosanna service centres are closed until further notice. We will make further announcements on our services as required.

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An update about kindergartens

Kindergartens, including Audrey Brooks and Olympic Village preschools, will be allowed to run until 27 March, then school holidays will commence for two weeks. Non-Council run kindergartens may close earlier, and it is advisable to contact them directly.

Temporary Closure

An update about Maternal and Child Health sessions

We are running our services over the phone for a 30 minute consultation. No new bookings will be taken for key age and stage consultation from 4 months to 3.5 years (unless we contact you).

If a face-to-face consultation is needed, it will be strictly 15 minutes or less. No open sessions are operating at present. All play and parent groups are cancelled until further notice.

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An update about upcoming events

Most Council and community events have been cancelled or are postponed. We will make further announcements on rescheduling throughout April and May.

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An update about Hatch

Hatch Contemporary Art Space is closed until 13 April, effecting all exhibitions. We will make further announcements on our services as required.

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An update about our venues

All venues are closed until 13 April. We will make further announcements on our services as required.

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An update about our leisure centres

All leisure centres will be closed up to 13 April or until further notice. We will make further announcements on our services as required.

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An update about our libraries

All libraries are closed until further notice. Streaming services and ebook loans are still being provided. We will make further announcements on our services as required.

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Citizenship ceremony for May cancelled

Due to COVID-19 related health concerns, the citizenship ceremony for May 2020 has been cancelled. Your understanding is appreciated and this page will be updated with details for the next ceremony when arrangements can be confirmed.

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