Council services during state of emergency

Our Customer Service Centres are closed until further notice, but we remain here for the community. Many transactions can be done online, or you can call us. Keep updated on COVID-19 developments and follow all public safety measures.

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Community services

Maternal and Child Health

A free service for families with children from birth to school age. Support in all aspects of parenting, child health and development, maternal health and family well-being.

Immunisation services

We offer immunisation for children, vaccines for secondary students, and flu immunisation. Check our immunisation clinics schedule.

Child care services

Find out about types of local child providers that offer full-, part-time and occasional care for your children.

Kindergarten services

There are 3- and 4-year-old programs offered at our 27 kindergartens. Find out about benefits, fees and registering your child.

Public health and safety

Food safety, reporting food poisoning, disposing or syringes, help with pests and noise, smoke-free zones and more.

Older people

Find out about our activities and services that assist older people to live independently and be active members of the community.

Pets and animals

Information on pet registration, responsible ownership, lost and found and animal management.

People with a disability

We ensure that people with disabilities can take part in activities and community life the same as anyone else.

Home support services

Home support services are available to support you, or the person you care for, to live independently at home.

LGBTIQ+ communities

Multicultural communities

Aboriginal and Torres Strait Islander community

Toy libraries and play groups

Cemeteries

Youth services

Citizenship ceremonies

Emergency management

Citizen of the Year

Household energy efficiency and affordability

Volunteer awards

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Renewals extended

We have extended the due date for animal registration renewals to 10 June 2020.

Temporary Closure

An update about graffiti removal

Due to the current physical distancing rules relating to the COVID-19 Pandemic we are not able to distribute graffiti removal kits to residents and traders.

Additionally, as the Community Corrections Graffiti Removal Programs operate in groups of 12 people, and required to go to sites on a minibus, the work teams have been postponed indefinitely.

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Council meetings are live streamed only: do not attempt to attend

Due to COVID-19 related health concerns, you cannot attend meetings in person. Our live streams will allow you to tune in at any time and rewatch the public meeting at your convenience wherever you have internet access. You are still able to participate.

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You are still able to participate.

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Continuation of aged care services

All of our aged care support services, except for group social support, are continuing as normal. Extra services are being provided to confront new challenges. Call 9422 8388 for delivered meals enquires. Call 9457 9972 for all other support services enquiries.

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An update about immunisation sessions

Due to COVID-19 our sessions have been modified to adhere to social distancing and infection protection guidelines. If you are feeling unwell, have travelled or have come into contact with someone who has travelled internationally within the last 2 weeks or who is known to have contracted COVID-19 you must not attend.

Check this and our Facebook pages for regular updates.

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Waste Recovery Centre announcement

The centre is open to existing accounts only (including recycling drop-off), and is operating on standard hours Monday to Friday. Other customers with waste that may become a health issue who require WRC access must contact us in advance of arrival to discuss options. No cash transactions.

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Meals delivery announcement

We continue to support older adults in the community with a meal delivery service. To access this or to discuss further, please contact the delivered meals team on 9422 8388. Our meals supplier is operating as normal, and we have ordered additional meals if needed.

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Neighbourhood houses announcement

All neighbourhood houses and learning centres are closed until further notice. We will make further announcements on our services as required.

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Current operating hours

The Greensborough, Ivanhoe and Rosanna service centres are closed until further notice. We will make further announcements on our services as required.

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An update about kindergartens

Kindergartens, including Audrey Brooks and Olympic Village preschools, will be allowed to run until 27 March, then school holidays will commence for two weeks. Non-Council run kindergartens may close earlier, and it is advisable to contact them directly.

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An update about Maternal and Child Health sessions

We are running our services over the phone for a 30 minute consultation. No new bookings will be taken for key age and stage consultation from 4 months to 3.5 years (unless we contact you).

If a face-to-face consultation is needed, it will be strictly 15 minutes or less. No open sessions are operating at present. All play and parent groups are cancelled until further notice.

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An update about upcoming events

Most Council and community events have been cancelled or are postponed. We will make further announcements on rescheduling throughout April and May.

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An update about Hatch

Hatch Contemporary Art Space is closed until 13 April, effecting all exhibitions. We will make further announcements on our services as required.

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An update about our venues

All venues are closed until 13 April. We will make further announcements on our services as required.

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An update about our leisure centres

All leisure centres will be closed up to 13 April or until further notice. We will make further announcements on our services as required.

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An update about our libraries

All libraries are closed until further notice. Streaming services and ebook loans are still being provided. We will make further announcements on our services as required.

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Citizenship ceremony for May cancelled

Due to COVID-19 related health concerns, the citizenship ceremony for May 2020 has been cancelled. Your understanding is appreciated and this page will be updated with details for the next ceremony when arrangements can be confirmed.

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