First steps — Emergency
Call Triple Zero, 000 for life-threatening or time-critical situations for police, fire or ambulance support including:
- Someone is seriously injured or in need of urgent medical help
- Life or property being threatened
- Witnessing a serious accident or crime
Call Triple Zero (000)
Additional support
Phone: 13 11 14
Lifeline is a confidential crisis support service that provides 24-hour, 7-days-a-week assistance to individuals in emotional distress, struggling with mental health or experiencing thoughts of self-harm.
Phone: 1300 549 467
Suicide Call Back Service is a free, 24-hours, 7-days-a-week counselling service offering professional support to individuals affected by suicide, including those at risk, their loved ones and those bereaved by suicide.
Phone: 1300 651 251
SuicideLine Victoria offers free, professional, 24-hour, 7-days-a-week telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Phone: 1300 859 789
Austin Health’s Crisis Assessment and Treatment Service is available to anyone and offers 24-hour, 7-days-a-week support from mental health professionals, including home visits for assessments, treatment planning and hospital arrangements if needed.
Phone: 1800 551 800
Kids Helpline is a free, 24-hour, 7-days-a-week online and phone counselling service supporting young people aged 5 to 25.
Phone: 13 92 76
13YARN is a free, confidential, 24-hour, 7-days-a-week helpline providing culturally safe support and guidance for Aboriginal and Torres Strait Islander people.
Phone: 1300 606 024
Nurse-on-Call connects with a registered nurse for caring and professional health advice 24-hours, 7-days-a-week. It is free, ensuring you can access the help you need without any financial burden.
Phone: 131 126
Victorian Poisons Information Centre (VPIC) provides advice to health care providers about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp or other creature.
Family violence or sexual assult
Phone: 1800 737 732
1800RESPECT is available for free, 24-hours, 7-days-a-week to support people impacted by domestic, family or sexual violence.
Phone: 1800 184 527
Safe Steps provides 24-hour, 7-days-a-week support for people experiencing family violence, including crisis response, safety planning and help finding emergency accommodation. It can be accessed by phone, email or live chat, so you do not have to call if it is not safe or comfortable to do so.
Phone: 1800 806 292
Sexual Assault Crisis Line Victoria (SACL) is an after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Phone: 131 444
Victoria Police’s non-emergency line helps with situations that do not require immediate police or emergency response. Call for things like reporting a crime that has already happened, making a noise complaint, or getting help with lost or stolen property.
Phone: 1800 333 000
Crime Stoppers Victoria provides a confidential way to share information about unsolved crimes or suspicious activity. If you have witnessed something unusual or have details that could assist police investigations, you can submit a tip anonymously online or by phone.
Phone: 1300 367 617
Fire Rescue Victoria (FRV) handles non-emergency, fire-related matters. Contact them for things like fire safety concerns, questions about fire regulations or fire prevention advice.
Phone: 132 500
Victoria State Emergency Service (SES) helps with emergency help during storms and floods. Available 24-hours, 7-days-a-week to assist in situations such as a tree falling on your home or car, serious roof damage or leaks, flooding in or around your property or if a fallen branch is blocking access to your home.
Published on 03 July 2025
First steps — Hardship and emergency relief
Banyule is served by 2 major emergency relief agencies. Access to them depends on the postcode you live in.
Postcodes: 3079, 3081, 3084, 3085
BANSIC - Banyule Support and Information Centre
BANSIC provides emergency relief, advocacy, financial counselling and information to those experiencing hardship. It also operates a food hub. Services are prioritised to residents of south Banyule.
Phone: 9459 5959
Address: Shop 48, The Harmony Centre, The Mall, Heidelberg West
Postcodes: 3083, 3087, 3088, 3091, 3093, 3094
Diamond Valley Community Support (DVCS)
DVCS provides emergency relief, information and referrals, financial counselling, tax help, legal advice, education assistance and more to those experiencing hardship. Services are prioritised to residents of north Banyule.
Phone: 9435 8282
Address: Greensborough Plaza, Shop 378a, Level 3, 25 Main Street, Greensborough
Additional support
Phone: 9450 2000
Fred Howe Annex, Catalina Street, Heidelberg West
Barrbunin Beek is an Aboriginal and Torres Strait Islander identified service. Drop in from 10:30am on Fridays or call to make alternate arrangements.
Phone: 9846 7244
143 Parker Street, Templestowe
CareNet offers fresh produce, pantry hampers and frozen packages are available for $5. Drop in between 10am-2pm on Thursdays. Bring ID when visiting for the first time.
Phone: 9458 1935
203 Henry Street, Greensborough
Diamond Valley Foodshare offers emergency food parcels to those in need. You will need a referral from Diamond Valley Community Support to access.
Phone: 9896 7999
360 Main Road, Lower Plenty
Empower Australia Food Relief Centre partners with Foodbank, McCain and many others to supply food and basic household items to vulnerable members of the community.
Phone: 0422 461 847
31-61 McLeans Road, Bundoora
Encompass Care operates a food crisis and referral service that gives out non-perishable items, fresh fruit and vegetables, school snacks, chilled and frozen goods.
Phone: 9435 9287
2 Community Drive, Greensborough
Greenhills Neighbourhood House offers a food relief pantry service weekly to Banyule residents facing financial hardship.
Phone: 9450 2000
21 Alamein Road, Heidelberg West
Holstep Health Social Work Support and Emergency Reliefs helps with food vouchers, housing issues, family violence referrals, Centrelink assistance and advocacy. Banyule residents can book limited emergency relief appointments, available every 8 weeks. Call weekdays from 8am to book a limited same day appointment to arrange.
Phone: 9497 2014
1 Livingstone Street, Ivanhoe
Livingstone Community Centre Food Bank helps Banyule residents experiencing financial hardship who possess a valid Centrelink Pension or Health Care Card. Call ahead to book an appointment.
Phone: 8873 5288
Various locations across Banyule
Salvation Army Financial Assistance Line (Salvos) assesses your needs to provide support. Help may be in the form of food or fuel vouchers, referrals for casework, financial counselling or other assistance.
Phone: 1800 305 330
Various locations across Banyule
St Vincent De Paul Home Visitation (Vinnies) offers tailored support including food, vouchers, clothing, furniture, utility assistance and advocacy.
Phone: 0423 165 320
5/17 Enterprise Drive, Bundoora
UniHill Church Hope Centre offers a regular food relief service from early February to early November. Contact them by phone to organise a package.
Material aid for families
A request for material aid from these services need to be placed by a health or welfare professional.
Families with children from birth up to school age: first call our Maternal and Child Health service on 9490 4222.
Families with children in school or at an age to attend school: contact the listed services directly.
Phone: 9450 2000
Heidelberg West
3081 Angels collects quality, pre-loved baby and children's goods to give to families in need in West Heidelberg and the surrounding suburbs. To receive goods, you will need a referral from a Banyule Council MCH nurse or other case worker.
Big Group Hug helps vulnerable children living in crisis by seeking and then distributing essential items in times of need. To receive goods, you will need a referral from a Banyule Council MCH nurse or other case worker.
Phone: 9937 2144
81 High Street, Preston
Northern Community CareWorks Shower Facility is made available for those experiencing homelessness. Call the office before you arrive to check availability. A towel and some toiletries are provided.
Phone: 9430 9100
917 Main Road, Eltham
healthAbility Shower Access Service is available to people experiencing homelessness. Collect a pass from the main office that can be used at Eltham Leisure Centre or Diamond Creek Community Centre.
Phone: 07 3067 5800
Various locations in Preston, Reservoir and Richmond
Orange Sky Australia provides a free, mobile laundry and shower service with friendly people to talk to.
Published on 16 July 2025
First steps — Housing and homelessness
There are 3 organisations you can contact if you are facing housing uncertainty or homelessness.
You can talk with an Initial Assessment and Planning (IAP) worker at any of these organisations to assess your housing and support needs. The IAP worker will assist by either managing your case or referring you to another case manager.
These organisations have access to Housing Establishment Fund (HEF) money that can be used for emergency accommodation or rent payments.
Frontyard Youth Service assists young people aged 12 to 24 who are at risk of or currently experiencing homelessness. It provides crisis accommodation support and services that address physical, emotional and social needs.
Phone: 9977 0077
Address: 19 King Street, Melbourne
Haven Home Safe is a primary access point for persons experiencing housing uncertainly or homelessness. It provides housing services, support programs, emergency accommodation and case management.
Phone: 9458 1935
Address: 52-56 Mary Street, Preston
Safe Steps provides 24-hour, 7-days-a-week support for people experiencing family violence, including crisis response, safety planning and help finding emergency accommodation. It can be accessed by phone, email or live chat.
Phone: 1800 015 188
Additional support
Experiencing homelessness or insecure housing
Phone: 1300 221 122
Bolton Clarke Homeless Persons Program supports individuals experiencing homelessness or housing instability by offering primary healthcare, nursing care, assistance with housing, meals, legal and financial aid for those in crisis or vulnerable situations.
Phone: 1300 765 178
Home at Last is a free, confidential service for older people on low incomes who are homeless or at risk of homelessness. It provides advice, support and advocacy to help secure safe, affordable and long-term housing. It offers personalised assistance and referrals to ensure older people can find a home to age in with dignity.
Phone: 9359 5493
Merri Outreach Support Service (MOSS) runs a variety of programs aimed at providing housing support. Some programs may require a referral from an IAP worker through Haven Home Safe, Frontyard Youth Service or Safe Steps.
Phone: 1300 475 170
RentAssist Bond Loan offers an interest-free loan to help eligible people cover the cost of a bond when moving into private rental. Bonds are held by the Residential Tenancies Bond Authority and usually returned at the end of the tenancy unless there are claims for damage or unpaid rent.
Phone: 9034 4824
Wintringham Outreach Service offers a variety of outreach services to people aged 50 years and over who are homeless or at risk of homelessness. It involves providing information, support, referral and advocacy.
For other supports that may relate to homelessness or housing insecurity, see Emergency, Hardship and emergency relief, Family violence, Mental health, or Alcohol and other drugs.
Phone: 1300 475 170
HousingVic is the central source of information on public and social housing. It helps people find housing support and services and provides resources for current renters and those seeking housing assistance.
Phone: 9556 5775
Launch Housing Rental Support helps people at risk of or experiencing homelessness to access and keep private rental housing. It offers information, advocacy and sometimes financial help with rent in advance or past due. Private rental workers connect renters to additional support services as needed.
Phone: 1800 068 860
Tenants Victoria Social Housing Priority is a phone line for social housing and rooming house residents offering free legal information, referrals and advice. It also offers general information online.
Phone: 1800 545 366
Uniting Tenancy Rights offers free advocacy and advice to renters in private, public or community housing. Advocates help you understand your rights, prevent eviction, break a lease in unsafe situations, claim your bond and prepare for a VCAT hearing. It supports low-income renters, including those facing family violence, and is voluntary and confidential.
Phone: 1800 015 510
Victorian Public Tenants Association (VPTA) is the peak body for social housing. It represents people who live in public and community housing, as well as those who are on the Victorian Housing Register waitlist. Services offered include counselling, advice, referral and advocacy.
Phone: 1300 558 181
Consumer Affairs Victoria offers information and advice to renters, landlords and property managers about renting rights and responsibilities in a property, rooming house, caravan park or residential park. Advice may be given on lease, rental rights, evictions and general information on using a property manager.
Phone: 9466 0100
Launch Housing Rental Support helps to establish and maintain stable tenancies. Case managers offer housing-focused support, including help to prevent eviction, and can connect people with specialist services. Using an assertive outreach model, it meets renters at home or in the community. Referrals can be made by renters, DFFH Housing, community housing providers or other support services.
Phone: 9416 2577
Tenants Victoria provides free and confidential advice and advocacy for renters, including those in private rentals, social housing, rooming houses, and caravan parks. Support is offered by phone and email, however it does not assist landlords or tenants in disputes with co-tenants. Extensive self-help resources, including guides, templates and up-to-date information on renters' rights in online.
Phone: 1800 545 366
Uniting Tenancy Assistance and Advocacy Program supports renters to understand their rights and resolve disputes. Advocates assist with negotiating with rental providers or agents and help renters prepare for VCAT hearings. It also offers information and referrals to other support services.
Phone: 9490 4222
Banyule Council Rates Assistance Program offers support to residents experiencing financial hardship. Help may include payment plans, interest-free periods, waiving of fees or partial rates waivers. If residents have worked with a financial counsellor, a recent support letter may assist their application. Pension card holders may also be eligible for additional rebates.
Phone: 1800 572 292
Mortgage Stress Victoria is a free service that helps people stay in their homes when struggling with debt. It provides tailored advice, advocacy and support to manage the legal, financial and emotional impacts of mortgage stress. If staying in the home is not possible, it assists with a smooth transition to affordable housing and help avoid homelessness.
Phone: 1800 007 007
National Debt Helpline offers free, confidential support from qualified financial counsellors to help people manage debt and financial stress. Counsellors provide advice, referrals and connections to other services like legal aid, food and housing support.
Published on 03 July 2025
First steps — Older people
My Aged Care is the best place to start if you need assistance at home or would like to explore options for aged care homes. You can contact My Aged Care directly or speak to an Aged Care Specialist Officer (ACSO) from Services Australia.
My Aged Care is the starting point for accessing Australian Government-funded aged care services. It provides information about care options, helps assess eligibility and connects older people with suitable service providers. Support is available online, by phone or in person.
Phone: 1800 200 422
ACSOs from Services Australia provide more detailed support for your aged care needs. They can explain different types of aged care services, check eligibility for government-funded care, help appoint a My Aged Care representative, offer financial information and connect you to local support services.
Phone: 1800 227 475
Care finders in Banyule
Navigating My Aged Care takes time and can be challenging. If you do not have anyone to assist you, then you may be able to receive additional help through a care finder service.
healthAbility Service Connection provides free support to vulnerable older people who struggle to access aged care services. Connectors meet with people to help with assessments, choosing providers, completing forms and connecting to other supports. To qualify, a person must consent, be eligible for aged care, lack trusted support and face challenges like communication or safety concerns.
Phone: 0414 272 411
Wintringham Care Finder helps older and vulnerable people navigate aged care and NDIS systems, apply for housing and connect with services. Eligible people include those aged 65+, Aboriginal and Torres Strait Islanders 45+ or prematurely aged 50-64, especially if a person lacks carers, faces communication difficulties, needs help with government services or is in an unsafe situation.
Phone: 9034 4824
There are many providers to choose from if you have been approved for aged care services. Banyule Council is one such provider if you are eligible for the Commonwealth Home Support Programme (CHSP). You can find more providers using My Aged Care's Find a Provider tool.
Additional support
Phone: 1800 700 600
Elder Rights Australia provides free, independent and confidential support to older people accessing or receiving aged care services. It helps with concerns about aged care quality, service access and safety, and supports older people to understand and exercise their rights. With permission, it can speak to providers on behalf of clients and connect them with other helpful services.
Phone: 1800 700 600
Older Persons Advocacy Network (OPAN) provides free, independent and confidential advocacy to older people accessing government-funded aged care. It helps older people understand their rights, resolve issues with aged care providers and access services that meet their needs. It also improves aged care by raising systemic issues with governments and service providers.
Age-friendly clubs offer companionship through activities, games, lunches and engagements for older residents. Clubs do not require any official referral from My Aged Care.
Find an age-friendly club of interest
Phone: 1800 214 117
Better Place Respecting Elders Service supports older people at risk of or experiencing elder abuse through assessment, counselling, case management and referrals. It provides trauma-informed, person-centred care, along with education and consultation for families and service providers.
Phone: 1300 368 821
Seniors Rights Victoria offers free and confidential legal and advocacy support to people experiencing elder abuse or seeking advice about their rights. It helps with issues like family agreements, financial planning, and navigating difficult situations. Advocates and community lawyers provide tailored support, information and legal assistance when needed.
Older adults may be eligible for subsidised transport assistance depending on their My Aged Care assessment. Contact My Aged Care for more information.
Phone: 8327 7868
Red Cross Patient Transport offers free short-term transport with volunteer drivers for eligible people attending essential medical appointments. People must be referred by a medical practitioner, have no other transport options and be independently mobile. The service is available for up to 6 weeks.
Phone: 1800 638 802
Multi Purpose Taxi Program (MPTP) provides eligible people with a 50% subsidy on taxi and ride-share fares up to $60 per trip. It supports those with mobility or accessibility needs and is accepted by most providers. Applicants must complete a medical assessment and provide consent. Applications are processed in 14 business days.
Phone: 9049 3388
Banyule Council Older Adults Recreation offers social activities for local residents aged 55 and over who live independently at home and have limited access to social opportunities. Activities include museum visits, luncheons, movies, exercise classes and day trips. The program supports connection, wellbeing and community engagement.
Phone: 1800 729 367
Switchboard Out and About is a free service for older LGBTI+ people. It helps reduce loneliness and isolation by creating connections between participants and peer volunteers with shared interests. Volunteers meet for friendly catch-ups, phone chats, walks, coffee outings or attending events. It is part of the Aged Care Volunteer Visitors Scheme and recipients need to be on a home care package.
Phone: 1800 020 103
Aged Care Volunteer Visitors Scheme (ACVVS) provides free volunteer visits to socially isolated older people who are currently on a Home Care Package. Volunteers offer companionship through regular visits, helping to reduce loneliness and improve wellbeing. It supports older people from diverse backgrounds and is delivered through community organisations across Australia.
Phone: 1800 951 822
Aged Care Quality and Safety Commission monitors the quality of residential aged care and home services, and takes action when providers fail to meet standards. It also provides a free complaints service addressing concerns about care quality and rights. Complaints can be made confidentially or anonymously by phone, email, post or online.
Phone: 1800 685 329
MePACS Personal Alarm Service provides personal alarms that help people live safely and independently with 24-hour, 7-days-a-week support. Alarms can be subsidised through government supports like a Home Care Package, the Commonwealth Home Support Programme, NDIS or Personal Alert Victoria. To access a subsidised alarm, you will need to apply through My Aged Care.
Phone: 9231 8443
St Vincents Healthy Aging Service (HAS) supports people aged 65+ (or 55+ for First Nations) experiencing mental health challenges. It offers up to 6 free intervention sessions, focusing on older adults and residential aged care. It also provides training to GPs and staff, and takes a holistic approach that considers physical health, social isolation, life changes and other contributing factors.
Phone: 1800 100 500
Dementia Australia supports people living with dementia as well as their families and carers. It provides trusted information, education, advocacy and support services to help people live well. It also reduces stigma, drives positive change and builds a more dementia-friendly society.
Dementia Directory is an online guide to dementia support services. It t helps people living with dementia and their carers find the right care to stay well and connected in the community.
Phone: 1300 135 090
Council on the Aging Victoria's (COTA) WISE Information Line is a free phone service that supports older people by providing information on pensions, housing, transport utilities and more. Information can be provided over the phone, by email, post or via referral to other services.
Published on 03 July 2025
First steps — Mental health
The best place to start with mental health concerns is to speak with a general practitioner (GP) to get a referral for specialist care.
A GP can complete an assessment, provide initial support and refer you to a mental health professional such as a psychologist or psychiatrist. If needed, a GP can also create a Mental Health Treatment Plan that gives you access to subsidised sessions through Medicare.
healthdirect Find a GP is a free online tool that helps people locate nearby health services. It provides up-to-date listings for GPs, pharmacies, physiotherapists and more based on location. It can also be used to find alternative health services if a usual clinic is closed.
Phone: 1800 022 222
No GP or cannot access a GP
If you do not have a GP, or cannot access one, there are services you can contact for help during business hours. They do not need a medical referral.
Head to Health offers free mental health support for people of all ages. It provides access to multidisciplinary teams including psychologists, nurses, social workers and peer workers. Support is tailored to individual needs and professionals connect people to the most appropriate service, either at a hub, through tele-health or within the broader mental health system.
Phone: 1800 595 212
Address: 21 Alamein Rd, Heidelberg West
Medicare Mental Health Phone Service is a free, confidential service for people feeling anxious, low or overwhelmed and who are seeking support. It offers guidance on health and wellbeing options, referrals to local services and collaborative care planning. It includes health assessments that usually take 30-40 minutes, depending on complexity.
Phone: 1800 595 212
Mental health support outside business hours
After Hours Mental Health Nursing Service offers free support for mild to moderate mental health issues outside normal hours. Registered mental health nurses provide listening, guidance, referrals, and follow-up by phone or tele-health with no appointment needed. The service operates evenings, weekends and public holidays.
Phone: 1300 003 509
Address: 36 Wellington Road, Box Hill
Lifeline is a confidential crisis support service that provides 24-hour, 7-days-a-week assistance to individuals in emotional distress, struggling with mental health or experiencing thoughts of self-harm.
Phone: 13 11 14
Additional support
Targeted supports
Austin Health offers a wide range of mental health services for adults aged 16 to 64 in Banyule. Services are provided in hospitals, clinics, community settings, or at home—depending on what’s safest and most helpful.
Support includes 24/7 crisis care, programs for people at risk of suicide, help for eating disorders, a drug and alcohol service, and a wide range of other programs and services. Care is focused on recovery, respect, and individual needs.
Phone: 1300 859 789
Austin Health Crisis Assessment and Treatment provides 24-hour, 7-days-a-week support to people age 16-64 crisis. A team may visit at home to assess mental health, risk and treatment needs. It can arrange hospital if needed and provide follow-up support after discharge, involving family in care decisions. It offers referrals and treatment planning focused on recovery, respect and needs.
Phone: 1300 224 636
Beyond Blue delivers free mental health support services, including 24-hour, 7-days-a-week counselling via phone and online chat. It has an anonymous online peer support community, mental health information and resources and email support for non-urgent queries. It is designed to support people at all stages of mental health, from early concerns to times of crisis.
Phone: 1300 003 224
EACH Mental Health NDIS Access Service helps people with mental illness understand and apply for NDIS support. It guides individuals through determining eligibility, gathering documentation, completing applications, arranging assessments and navigating the entire process. Services are available online, via video or phone, and are free or low cost.
Phone: 9389 8900
Foundation House offers specialised trauma recovery support for people who have experienced torture or other traumatic events, including counselling, individual and family support, group programs and complementary therapies. Services are free, confidential, voluntary and include access to professional interpreters, helping clients manage emotional, physical and relationship challenges.
Phone: 1800 642 066
Grief Australia offers free bereavement counselling and support groups, including tailored groups for different types of loss. Support is available in-person and online. Additional services include clinical supervision, secondary consultations, workplace support and community sessions. It provide compassionate support and foster understanding of grief.
Phone: 1300 845 745
Griefline provides free telephone support and moderated online forums for adults experiencing grief and loss. It offers a safe space to explore the unique and often complex emotions of grief, with skilled volunteer counsellors available to listen and support. Additional resources and ongoing support options are also available to help people navigate grief.
Phone: 9450 2000
21 Alamein Road, Heidelberg West
Holstep Health LIFT offers free, flexible mental health support for people living, working or studying in Banyule, including asylum seekers. Nurses, psychologists, counsellors, care coordinators and peer workers provide expert care tailored to individual needs. It supports recovery from anxiety, depression, chronic mental health issues and suicidal thoughts.
Phone: 1300 286 463
Early Intervention Psychosocial Support Response provides up to 12 months of personalised, recovery-focused support for people with mental health challenges not receiving NDIS. It builds daily living skills, access housing, connect with the community, return to work or study and improve overall wellbeing. Support includes one-on-one coaching, group activities, and tailored recovery planning.
Phone: 1300 168 911
3/280 Dorset Road, Boronia
Commonwealth Psychosocial Support Service provides short-term, non-clinical support for people with severe challenges. It helps with daily living, improving mental and physical health, building skills, connecting with community and family, and achieving personal goals through one-on-one coaching and group activities. Support is tailored to individual needs and promotes recovery and independence.
Phone: 1800 777 337
Peer CARE Companion Warmline offers a suicide prevention call-back where people with lived experience connect with trained peers for support, understanding, and coping strategies. It eases emotional distress by providing a compassionate space to be heard and access resources. This is not a crisis line.
Phone: 1800 187 263
SANE offers free digital and telehealth support for people over 18 with complex mental health needs, including those with intellectual disability, autism, or acquired brain injury, as well as their families and carers. Support options include counselling, peer support, recovery programs, online forums, events and information resources. It is designed by people with lived experience.
Aboriginal and/or Torres Strait Islander communities
Phone: 13 92 76
13YARN is a free, confidential, 24-hour, 7-days-a-week helpline providing culturally safe support and guidance for Aboriginal and Torres Strait Islander people.
Phone: 1800 435 799
Brother to Brother is a crisis support line for Aboriginal men, offering confidential phone support on issues like family violence, parenting, relationships, drug and alcohol use, or emotional struggles. Aboriginal men, including Elders with lived experience, provides culturally safe support and understanding for those who need someone to talk to.
Phone: 1800 805 801
Thirrili provides culturally safe, holistic support to Aboriginal and Torres Strait Islander communities impacted by suicide and trauma. It offers care plans that honour individual and collective wellbeing through practices aligned with Wellbeing Songlines. It respects local mourning protocols and Sorry Business, empowering communities on their path to healing.
Phone: 1800 959 563
Yarning SafeNStrong is a free, confidential 24/7 helpline that offers culturally safe counselling and support for Aboriginal and Torres Strait Islander people and their families. It provides help with emotional wellbeing, financial concerns, medical needs and alcohol and drug issues with counsellors who understand community needs.
Charlee Suicide Prevention Hub is created by and for LGBTIQA+ people with lived experience of suicide, offering comfort, connection and support. Built by those who have faced suicidal distress, cared for others, or experienced loss, it provides a space of solidarity and understanding.
Phone: 1800 184 527
QLife is a free service offering support and counselling for LGBTQIA+ individuals every day.
Phone: 1800 729 367
Rainbow Door is a free helpline offering information, support and referrals for LGBTIQA+ Victorians of all ages. It helps with a range of issues including mental health, suicidal thoughts, family and intimate partner violence, substance use, social isolation and more, ensuring safe, inclusive and affirming support.
Phone: 1300 789 978
MensLine is a free, 24/7 counselling service for men, offering professional support by phone, online chat, or video. It helps men deal with mental health, relationships, family violence, anger management, stress, loneliness, and suicidal thoughts. Staffed by qualified counsellors, it provides confidential support without the need for a referral, ensuring men can access help when needed.
Phone: 9231 8443
St Vincents Healthy Aging Service (HAS) supports people aged 65+ (or 55+ for First Nations) experiencing mental health challenges. It offers up to 6 free intervention sessions, focusing on older adults and residential aged care. It also provides training to GPs and staff, and takes a holistic approach that considers physical health, social isolation, life changes and other contributing factors.
Phone: 1300 242 322
ForWhen supports new and expecting parents who are struggling with their mental health during pregnancy or their baby’s first year. It helps guide parents to the most suitable perinatal and infant mental health and wellbeing supports, tailored to their individual needs and circumstances.
Phone: 13 22 89
Services Australia Parentline offers free, confidential counselling and support for parents and carers of children aged 0 to 18. Qualified counsellors help with parenting challenges, family dynamics, child development, behaviour concerns, stress and more. People can call as often as needed and support is available in multiple languages.
Phone: 1300 726 306
Parental Anxiety and Depression Australia (PANDA) supports parents and families during pregnancy and early parenthood. It offers counselling and information online or by phone, with a focus on perinatal anxiety and depression. Services are evidence-informed and inclusive, recognising the challenges and transitions of early parenthood, especially for those facing barriers to mainstream care.
Phone: 1800 334 673
Butterfly Foundation helps people affected by eating disorders and body image issues. They offer support through a helpline, provide evidence-based treatment and resources, run prevention and early intervention programs, and advocate for better access to care.
Phone: 1300 550 236
Eating Disorders Victoria (EDV) offers free support services for people affected by eating disorders, delivered by staff with lived experience. Services include a hub for peer support and information, tele-health nurse and counselling services, a peer mentoring program, support groups, and workshops. It supports people at all stages of recovery and their carers with evidence-based care.
Phone: 9433 7200
1/78 Main St, Greensborough
Headspace offers free, confidential support for young people aged 12–25, including help with mental health, physical and sexual health, alcohol and drug use and work or study challenges.
Phone: 1800 551 800
Kids Helpline is a free, 24-hour, 7-days-a-week online and phone counselling service supporting young people aged 5 to 25.
ReachOut provides free, anonymous online mental health support for young people aged 16–25, including 1-to-1 peer chats, moderated forums and a range of articles and resources. It is available anytime, anywhere, supporting young people and their networks.
Phone: 8850 4150
Suite 3/50 Upper Heidelberg Rd, Ivanhoe
Northeast Metro Mental Health and Wellbeing Connect supports families, carers, supporters and kin of people experiencing mental health or alcohol and other drug challenges. It offers free individual peer support, family therapy, group programs, educational sessions and practical information to improve wellbeing. No referral is needed, all ages are welcome.
Phone: 1800 314 325
Tandem offers a free support line for family members, friends, and carers of people living with mental health challenges. People can speak with someone who understands their situation, get advice and information about services and receive support with NDIS access and planning.
Published on 03 July 2025
First steps — Family violence
There are 2 primary support services to help if you are experiencing family violence.
The Orange Door provides support for people experiencing family violence, as well as help with the care and wellbeing of children and families. They offers a range of services including risk assessment, safety planning, crisis support and connection to longer-term supports. It is available to people of all ages, genders, and backgrounds.
Phone: 1800 319 355
Address: 56 Burgundy Street, Heidelberg
Safe Steps provides 24-hour, 7-days-a-week support for people experiencing family violence, including crisis response, safety planning and help finding emergency accommodation. It can be accessed by phone, email or live chat, so you do not have to call if it is not safe or comfortable to do so.
Phone: 1800 015 188
Additional support
Banyule is also in the Northern Integrated Family Violence Services (NIFVS) network, an organisation that supports family violence professionals with resources and support. NIFVS also has a comprehensive service directory for professionals.
Phone: 9301 5200
Anglicare Family Violence Support provides women’s and children’s family violence counselling and group work. It is trained in working with families impacted by family violence and provides safe environments for those that have experienced it. It offers tailored programs for those who have been involved in violence in the home and are a provider of Flexible Support Packages.
Phone: 9450 4700
266 Raglan Street, Preston
Berry Street provides free specialist family violence services for victim survivors, including LGBTIQA+ people and children. It offers risk assessments, safety planning, emergency accommodation referrals, case management, counselling and court support. It also supports people who have used force in relationships and offers secondary consultations for professionals.
Phone: 1800 214 117
Better Place Respecting Elders Service supports older people at risk of or experiencing elder abuse through assessment, counselling, case management and referrals. It provides trauma-informed, person-centred care, along with education and consultation for families and service providers.
Phone: 9413 6500
InTouch Multicultural Centre Against Family Violence supports multicultural women and families affected by family violence. It offers culturally appropriate case management, legal and immigration assistance, counselling, advocacy and programs to promote safety and economic independence.
Phone: 8692 2020
Juno supports women and non-binary people, with or without children, who are experiencing or are at risk of homelessness, often alongside family violence. It offers homelessness support, specialist family violence services, safety planning and referrals to other services.
Phone: 9496 2369
Heidelberg Repatriation Hospital, 300 Waterdale Road, Ivanhoe
Northern CASA (NCASA) provides free support to anyone aged 12 and over who has been affected by sexual assault, including non-offending family and friends. Services include crisis care, counselling, legal and medical information, advocacy, group programs and education for the broader community and professionals. All genders, backgrounds and abilities are welcome.
Phone: 9353 1013
2/828 Sydney Road, North Coburg
Salvation Army Family Violence Crisis and Support Service provides crisis and transitional accommodation, outreach case management and after-hours support for women and children escaping family violence. Services include safety planning, advocacy, material aid, financial assistance and therapeutic programs, with a focus on individual goals and inclusive support for people from all backgrounds.
Phone: 9865 6700
Thorne Harbour Health provides counselling services to LGBTIQ+ people and support for those who want to leave or have recently left a violent relationship.
Phone: 9450 2000
21 Alamein Road, West Heidelberg
West Heidelberg Community Legal provides free legal services including advice, casework, information, education and referral. Specifically for family violence, it can assist with intervention orders, family law, victims of crime compensation, tenancy, fines and debts.
Phone: 7068 9928
DPV Health Victims Assistance Program helps victims of crime including family violence with practical help, emotional support and referrals. It can assist with safety planning, counselling, court support, and accessing financial assistance through the Victims of Crime Assistance Tribunal.
Phone: 1800 737 732
1800RESPECT is available for free, 24-hours, 7-days-a-week to support people impacted by domestic, family or sexual violence.
Phone: 1300 78 99 78
MensLine Australia is a free national support service for men with family, relationship, and mental health concerns, offering 24/7 phone and online counselling. Staffed by professional counsellors, the service provides a safe, confidential space to talk, along with practical strategies and referrals to other services.
Flexible support packages
The Victorian Government offers Flexible Support Packages that provide financial help to people affected by family violence.
Funds can be used for:
- safe housing
- basic household items
- counselling
- school costs.
Support is calculated on what each person or family needs to stay safe and move forward in their lives.
Anglicare, Multicultural Centre Against Family Violence and Thorne Harbour Health administer Flexible Support Packages to Banyule residents.
You will need a Case Manager to access a Flexible Support Package. Contact The Orange Door or Safe Steps first if you do not have one.
Phone: 9301 5200
Anglicare Family Violence Support provides women’s and children’s family violence counselling and group work. It is trained in working with families impacted by family violence and provides safe environments for those that have experienced it. It offers tailored programs for those who have been involved in violence in the home and are a provider of Flexible Support Packages.
Phone: 9413 6500
InTouch Multicultural Centre Against Family Violence supports multicultural women and families affected by family violence. It offers culturally appropriate case management, legal and immigration assistance, counselling, advocacy and programs to promote safety and economic independence.
Phone: 9865 6700
Thorne Harbour Health provides counselling services to LGBTIQ+ people and support for those who want to leave or have recently left a violent relationship.
Aboriginal and/or Torres Strait Islander communities
Phone: 1800 105 303
292 Hoddle Street, Abbotsford
Djirra is an Aboriginal, community-controlled organisation that provides legal services related to intervention orders, family law, child protection and victims of crime. It offers case management, counselling, alcohol and other drug support, and cultural and wellbeing programs for Aboriginal women.
Phone: 9403 9400
Elizabeth Morgan House is a service that supports Aboriginal women and children experiencing family violence. It offers crisis support, case management, counselling, court support and operate a high-security refuge with flexible accommodation for families.
Phone: 9287 8800
340 Bell Street, Preston
Victorian Aboriginal Child Care Agency (VACCA) provides a range of support services for Aboriginal families and children, focusing on positive parenting, child development and family wellbeing. Services include family violence counselling, case management, parenting programs, supported playgroups, youth programs, housing support and emergency relief.
Phone: 1800 064 865
273 High Street, Preston
Victorian Aboriginal Legal Service (VALS) offers free legal advice and representation to the Koorie community for family law matters, including child protection and family violence intervention orders. It also provides general legal information about divorce and support both applicants and respondents in family violence cases.
Phone: 9373 3800
Baptcare Persons Using Violence Response Program offers free, trauma-informed support for young women and women to explore safer ways of relating in their families and relationships. It provides a healing space to reflect on experiences, understand the impact of violence and build empowering alternatives to using force.
Phone: 9663 6733
Drummond Street Futures Free from Violence provides therapeutic and case management support for lesbian, bisexual, queer, trans and gender diverse people who have used violence. It supports women who have used force in response to coercive control in heterosexual relationships and is grounded in an intersectional feminist, trans-inclusive framework.
Phone: 9450 0900
70 Altona Street, Heidelberg West
Kids First and Caring Dads is a 17-week group program for fathers who have harmed or are at risk of harming their children through abuse or exposure to family violence. It includes parenting support, outreach to mothers for safety and coordinated case management to improve the wellbeing and safety of children.
Phone: 1300 766 491
No to Violence offers a telephone counselling, information and referral service for men taking responsibility for their violent behaviour. It also supports women, family members, friends and professionals seeking help or guidance on male family violence.
Phone: 9865 6700
200 Hoddle Street, Abbotsford
Thorne Harbour Health Mens Behaviour Change Program offers free behaviour change programs for queer men and gender diverse people who want to stop using harmful behaviour. It provides a non-judgemental space to reflect on behaviour, its impacts, and support participants in building safe and respectful relationships, with group supports also available for people who don't identify as men.
Phone: 9457 0500
Level 1, 40 Burgundy Street, Heidelberg
Uniting Mens Behaviour Change Program offers 20-week group sessions for men who use violence. It supports them to take responsibility for their behaviour and build safer relationships. It also includes safety planning and support for affected family members, with specific groups available for Arabic-speaking and South Asian men.
Published on 03 July 2025
First steps — Alcohol and other drugs
There are 2 primary services that provide intake support and advice if you are experiencing issues with alcohol and other drugs (AOD). Supports may include:
- withdrawal
- counselling
- rehabilitation
- family support
- care and recovery coordination
- peer support programs
- brief interventions
- pharmacotherapy
- youth-specific services
- outreach support
- forensic programs.
Uniting North and West Metro Central Intake provides a central intake point for alcohol and other drug services. It offers a personal assessment, a developed tailored treatment plan and refers individuals to suitable support services. It helps people affected by substance use to find the right support for their needs, goals and circumstances. This service does not provide crisis support.
Phone: 1800 700 514
DirectLine offers free, confidential support 24-hour, 7-days-a-week. It provides immediate support, harm reduction advice, strategies for managing substance use, and referrals to treatment services, including counselling, withdrawal support, pharmacotherapy and family services. Access help via online chat, email, self-assessment tool and a service finder. This service does not provide crisis support.
Phone: 1800 888 236
Additional support
Targeted supports
Phone: 1300 859 789
Hawdon Street Community Mental Health Clinic, 77 Hawdon Street, Heidelberg
Austin Health Drug and Alcohol Service (ADAS) provides specialist treatment for people with complex substance use disorders, including opioid misuse and alcohol-related issues. It offers treatments such as opiate substitution therapy and psychological counselling. It supports ongoing treatment and short-term stabilisation.
Phone: 9450 2000
Holstep Health Alcohol and Drug Support provides a broad alcohol and other drug service to individuals and families. Its approach integrates clinical care with peer-led recovery, ensuring culturally safe and accessible support for all.
Phone: 1800 931 101
Medication Support and Recovery Service (MSRS) supports people experiencing problems with prescription or over-the-counter medication use. It offers counselling, withdrawal and nursing support, pharmacotherapy advice, peer groups and harm reduction strategies. It also connects individuals with other health and community services to ensure coordinated care.
Phone: 9573 1700
Self Help Addiction Resource Centre (SHARC) supports people impacted by alcohol and other drug use through peer-led programs. Services include counselling, peer support groups, residential recovery, education programs, workforce training and family support. Lived experience is central to its approach, empowering individuals and families in their recovery journey.
Phone: 1800 316 934
Uniting Alcohol and Drugs Services helps individuals make and maintain changes to their alcohol and drug use. After an initial conversation to understand your goals, an appropriate program will be recommended. Services include counselling for individuals and families, withdrawal, rehab, education and specialised support for youth (16-25 years) and Aboriginal and Torres Strait Islander people.
1800 ICE ADVICE
Phone: 1800 423 238
1800 ICE ADVICE is a confidential helpline that provides information, support and referrals for people affected by ice (crystal methamphetamine), including users, families and health professionas. It offers guidance on treatment options and the effects of ice, helping individuals access appropriate support.
Phone: 1800 888 236
Online Alcohol and Drug Counselling Service offers free, confidential, 24-hour, 7-days-a-week online counselling for anyone affected by alcohol or drug use. It provides access to professional support, self-help tools and a peer support forum in a safe, anonymous space. It is designed to be easily accessible, offering help whenever you need it.
Phone: 1800 443 844
Pharmacotherapy Advocacy Medication Support (PAMS) is a free, confidential phone-based service for people experiencing issues with their opioid pharmacotherapy program. It provides information, advocacy, support, referrals and mediation for individuals and service providers dealing with pharmacotherapy-related concerns.
Phone: 9529 5948
Alcoholics Anonymous (AA) Melbourne is a fellowship of people sharing their experience to help each other recover from alcoholism. It is independent of any politics or organisation, focusing solely on sobriety and supporting others to achieve it. Meetings are available in-person, online, or hybrid across Melbourne and Victoria. A 24-hour helpline is also available.
Phone: 1800 888 236
DirectLine Peer Support Group Finder helps people locate groups for alcohol and other drug use. It connects people with shared lived experience to support each other’s recovery. With over 700 groups available, it includes options for specific communities, such as men, women, young people, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and CALD communities.
Phone: 9450 2000
21 Alamein Road, Heidelberg West
Holstep Health Alcohol and Drug Peer Support offers a free, welcoming space for people in recovery to connect, share experiences and support each other. Run by peer workers with lived experience, the group meets weekly in West Heidelberg and provides a safe, understanding environment focused on hope, empowerment and mutual support.
Phone: 1300 652 820
Narcotics Anonymous (NA) is a fellowship of people who support each other to recover from drug addiction. It is open to anyone who wants to stop using and membership is free. Through regular meetings and shared experiences, it offers a supportive, non-judgemental space where people help each other stay clean and build a new life in recovery.
Aboriginal and/or Torres Strait Islander communities
Phone: 13 92 76
13YARN is a free, confidential, 24-hour, 7-days-a-week helpline providing culturally safe support and guidance for Aboriginal and Torres Strait Islander people.
Phone: 8481 4800
La Trobe University Workin' with the Mob is a free, culturally safe therapy service for Aboriginal and Torres Strait Islander individuals and families, offering trauma, alcohol and drug use, family violence and mental health support. Delivered by First Nations and non-First Nations therapists, it strengthens relationships through family-centred approaches. Outreach options are available.
Phone: 1800 959 563
Yarning SafeNStrong is a free, confidential 24/7 helpline that offers culturally safe counselling and support for Aboriginal and Torres Strait Islander people and their families. It provides help with emotional wellbeing, financial concerns, medical needs and alcohol and drug issues with counsellors who understand community needs.
Culturally and linguistically diverse people
Phone: 9420 7600
Project Sunrise provides culturally responsive alcohol and other drug education and outreach services to African Australian youth and families. It aims to build trust and capacity within the African Australian community to develop a greater understanding of substance use issues and how to provide better support.
Families and friends affected
Phone: 1300 368 186
Family Drug Support offers up-to-date information on alcohol and drug use tailored for families affected by substance use. It also provide a 24-hour, 7-days-a-week telephone service for families needing help and guidance.
Phone: 1300 660 068
Family Drug and Gambling Help supports families and friends affected by someone’s alcohol use, drug use or gambling. The program combines professional expertise with lived experience to provide counselling, support groups, education programs and peer-based services. Support is available to help families feel understood and empowered.
Phone: 9865 6700
Thorne Harbour Health offers free specialised alcohol and other drug (services tailored to support LGBTIQ+ communities and people living with HIV. It provides alcohol and drug counselling, case management, home detox support and peer support groups, all designed to meet individual needs while integrating mental health and social support.
TouchBase is a free online platform offering LGBTQIA+ people inclusive information and support around alcohol and other drug use. It provides practical advice on safer use, how substances work, risks of mixing drugs and interactions with HIV medications or hormones. It includes a toolkit with resources for harm reduction, peer support, counselling and treatment options.
Phone: 8470 9999
Anglicare’s Youth Outreach Program supports young people aged 12-25 who are experiencing challenges with alcohol or drug use. It offers flexible, outreach-based support where young people feel safe and comfortable. Services include counselling, early intervention, referrals, and help with education, training and building a more meaningful life. Support is also available for parents and carers.
Phone: 9433 7200
1/78 Main St, Greensborough
Headspace offers free, confidential support for young people aged 12–25, including help with mental health, physical and sexual health, alcohol and drug use and work or study challenges.
Published on 03 July 2025
First steps — People with disability
The 'Where to start' details on our People with Disability page has options to guide you with the first steps.
Where to start for People with Disability
Additional support
There are a wide variety of additional support details provided for in our People with Disability area of this site from:
- Health and well-being needs
- Support with everyday tasks
- Getting out and about
- Building skills
- Support for carers
Check support for People with Disability
Published on 03 July 2025