Book a waste collection

Properties that get our waste service receive 2 collection allocations for booked waste per year. This can be organised for bundled branches, mattresses, or hard waste.

Hard waste collection

A neat stack 1m deep x 1m wide x 1m high

For example damaged chairs, broken shelving and an old lawn mower

Booking uses 1 collection allocation

Mattress collection

A mattress and ensemble base set or one mattress only

Bed frames not included

Booking uses 1 collection allocation

Bundled branch collection

Each bundle max 150cm long x 30cm high, tied using natural string at each end

Limit of 12 bundles

Booking uses 1 collection allocation

Mixed collection

Joint mattress and hard waste collection

For instance a dismantled timber bed frame in a neat stack and 1 mattress

Booking uses 2 collection allocations

From booking to collection day

Step 1.Make a list of the things you need to dispose

Take note of the types of items, and overall size all items together would occupy.

Step 2.Check property collection allocations

Confirm the property address in the form. We'll let you know if the property has collection allocations, and how many.

Check collection allocation balance

Step 3.Review waste collection types and size limits

Take note of the booked waste collection type and size that suits your needs.

Step 4.Organise a collection

Request a collection date using the booking form to:

  1. Confirm waste collection type
  2. Clarify collection point
  3. Select a date
  4. Provide contact details

Book a collection now

Step 5.Completed and submitted forms

After you complete the booking form, double-check the details on screen and make sure to accept and submit.

For your records, we provide you with a booking reference number on screen and also contact you by email or SMS.

Step 6.Before collection day

Typically the weekend before collection day - but no more than 4 days before the day - put the items for collection out.

Step 7.Collections, items and stickers

We collect what has been booked for collection - sticker or no sticker.

There are many factors that determine if you receive a pink sticker to place on the collection items. For example, a sticker will not get posted out if there is not much time between the booking day and the collection day. No need to ask for one or contact us about it - we will still turn up on collection day. 

Step 8.Collection day

Items booked for collection are typically all collected on the day they are booked in for. Occasionally, because of truck capacity or for other operational reasons we return to continue collection as booked, for up to 2 more days.

Collection sizes

Single mattress collection

Bookings use: 1 collection allocation

Single collection limit:

  • 1 mattress and ensemble base only (bed frames not included) or
  • 1 mattress only (irrespective of size).

Double mattress collection

Bookings use: 2 collection allocations

Double collection limit:

  • 2 mattresses and ensembles bases only (bed frames not included) or
  • 2 mattresses only (irrespective of size).
A single mattress sitting on top of its paired ensemble base out for collection on a nature strip in front of a house, accessible for collection from the street.

Single hard waste collection

Bookings use: 1 collection allocation

Single collection limit:

  • 1m³ (1m deep x 1m wide x 1m high).

Double hard waste collection

Bookings use: 2 collection allocations

Double collection limit:

  • 2m³ (1m deep x 2m wide x 1m high).
A single collection of hard waste, neatly stacked on a nature strip in front of a house within the 1 cubic metre threshold, 1 cubic metre represented by a space 1m wide, 1m deep and 1m tall

Single bundled branch collection

Bookings use: 1 collection allocation

Single collection limit:

  • Each bundle max 150cm long x 30cm high, tied using natural string at each end
  • Limit of 12 bundles.

Double bundled branch collection

Bookings use: 2 collection allocations

Double collection limit:

  • Each bundle max 150cm long x 30cm high, tied using natural string at each end
  • Limit of 24 bundles.
12 bundles of branches, tied at both ends, laid out on a nature strip

Number of bookings and collection allocations

The number of booked waste collections a property can have is based on how collection allocations for the property are used.

Collection allocations are only issued to properties that are charged a residential waste rate as part of the property rates.

Two collection allocations are issued on 1 January each year. Unused collection allocations expire at the end of each year.

When a waste collection booking is made, the size of the collection determines how many collection allocations are used. 
Bookings cancelled with at least one business day notice before the scheduled day will have the used collection allocations reissued. 

Check collection allocation balance

Collection allocations cannot be transferred between properties, cannot be refunded for cash, and cannot be exchanged for a rebate on a Council account. Additional collection allocations cannot be purchased.

Make sure your waste is ready for collection the day before collection day. Waste should not be left out more than 4 days before collection day.

Mattresses for collection

To prepare your mattress for collection, make sure:

  • feet, legs, or glides are removed from the ensemble base
  • nothing is placed under the mattress and ensemble base
  • nothing is placed on top of the mattress and ensemble base

We will not pick up hard waste as part of a mattress collection booking.

To have a bed frame and mattress collected, 2 separate bookings need to be arranged, a dedicated hard waste collection and a dedicated mattress collection.

Preparing your hard waste for collection

Collected

  • washing machines, dryers, ovens and microwaves

  • empty dry paint tins, with lids removed

  • evaporative coolers

  • furniture

  • hot water services

  • floor coverings

  • lawn mowers

  • smaller items - placed in a box

  • roofing iron and guttering.

Not collected

  • commercial waste

  • refrigerators and freezers - these can be taken to the Waste Recovery Centre after paying a fee

  • air conditioners, including split systems, box units and personal air conditioners - these can be taken to the Waste Recovery Centre after paying a fee

  • building materials - bricks, concrete, plaster, soil, timber fencing, tiles

  • asbestos

  • solar equipment including: photovoltaic panels, electrical inverters, batteries

  • glass

  • car parts

  • green waste - grass clippings and leaves

  • paints, these can be taken to the Paintback service at the Waste Recovery Centre

  • chemicals, register for an upcoming Detox Your Home collection event with Sustainability Victoria

  • gas bottles.

Bundling branches for collection

To prepare your bundled branches, make sure they measure up to 150 cm long and are tied up into bundles that are no wider than 30 cm. Use natural string to tie the bundles at both ends: wire or synthetic ties do not break down and can damage our machinery.

We will not pick up green waste such as grass clippings and leaves: put them in your green-lid FOGO bin.

Help in your language

We offer a full interpreter service and translated information on when and how to organise a hard waste collection.

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