Paid parking

Our paid parking areas include meter and pay-by-phone parking to help make your experience fast and easy.

Find out when paid parking applies, how to pay, how to report a problem, how to request a refund or locate your parking receipt.

Meter locations

Paid parking applies:

  • within listed operating times where a parking sign includes Meter or Ticket.
  • to all motorists including accessible permit holders, who may park for up to double the paid time.

If you are still unsure whether paid parking applies on a particular day or time after checking the nearby signage, check instructions on the meter for further information.

Using meters

All parking meters have a touch screen with payment and session instructions. If you need further help using our meters, contact us.

Important things to know

Payment options

Meters only accept cashless payment. You can pay by using:

  • a credit or debit card
  • your phone’s contactless payment
  • the PayStay app (start the session when you park, stop it when you leave)

Download the PayStay app from:

Refer to this video on how to set up and use PayStay.

Reporting faults

If a parking meter is not working:

  • find the 5-digit Meter ID (shown on the machine)
  • call 1300 309 590 to report the fault
  • use another nearby meter
  • or pay using the PayStay app.

Requesting a refund

You must have a valid reason to request a refund. Contact us at enquiries@banyule.vic.gov.au to request a payment review.

Be sure to include:

  • the reason you’re asking for a refund
  • full name
  • date and time of the parking session(s)
  • location or meter ID
  • your vehicle’s registration number(s) or license plate(s)
  • the first 6 and last 4 digits of the card used.

Parking tips

  • All paid parking requires using your vehicle registration number (licence plate). Make sure your registration is entered correctly before starting a parking session.
  • If you arrive before parking restrictions begin then you can pre‑purchase parking before the restriction start time.
  • Parking fees, locations and payment options are available in the PayStay app.

Receipts

Visit the My Parking Ticket site to access your parking receipt.

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