Home support services for people over 65 years

Our program assists older residents aged 65 and over (50 and over for Aboriginal and Torres Strait Islander residents) to remain living at home and within their community.

It is funded through the Commonwealth Home Support Program and managed through My Aged Care.


We provide services to support you, or the person you care for, to live independently at home, including:

  • help with shopping, errands and attending social outings, for example going to a café, park, library or event
  • in-home company for shared activities, for example puzzles, meal preparation, short walks, making crafts or chatting over a cuppa
  • custom assistance to safely access medical and allied health appointments (not limited only to transport)
  • help with home and property maintenance, for example installing hand rails or ramps or doing minor household repairs and cleaning
  • delivered meals.

Short-term help

These services can also be provided if you have had a setback and need some help to regain your independence, for example after an accident, illness or a hospital stay.

Participating in the program

There is an eligibility assessment and referral process to get involved. This may be face-to-face or over the telephone.

How to get your referral

Step 1.Contact My Aged Care

My Aged Care is an Australian Government service that considers your needs and the services you are interested in.

The first step to access government-funded aged care services is to check your eligibility for a face-to-face assessment.

Request an assessment

Step 2.Ask for a referral

If successful, you will be referred for a face-to-face assessment done in person at your own home.

Step 3.Assessment

My Aged Care will then assess your situation and the services available to you. If that assessment finds that you require our services, they will approach us directly with your contact details.

Otherwise, you will be provided with alternative options and support services to contact.

Step 4.Outcome

You can expect to hear from us within 5 business days following your referral.