It may seem scary to call and talk with your energy retailer when you are having trouble paying your bills. Rest assured, there are Victorian Government rules in place that energy retailers must follow. They are obliged to listen.
The Essential Services Commission outlines your rights when paying gas and electricity bills.
Read the ESC fact sheet
A retailer must:
Energy retailers are required to talk to you about needs-based payment options and tailored assistance. Do not hesitate to call.
We are interested in hearing from you. Call our Community Energy Officer on 9242 3451.
Submit your feedback
Tailored assistance and advocacy can be provided to suit your situation.
Shop around every 12 months to find out what is available on the market, and to have more negotiating power when you talk to your current energy retailer.
Victorian Energy Compare is a government-run tool to help households compare electricity, gas and solar offers from all energy retailers, based on information about your household.
The Victoria Default Offer is a Victorian Government initiative that enforces energy retailers to inform you if there is a cheaper energy plan available. Simply call and ask for the new offer.
Energy Victoria's tips for households