| 6.1 |
Strengthen partnership with traditional owners the Wurundjeri Woi-wurrung Corporation |
Hold 2 executive-to-executive meetings per year (between Wurundjeri Woi-wurrung executive and Council executive). |

Building Respectful Communities |
Going as planned |
None |
| 6.2 |
Address barriers to civic participation to amplify diverse voices and meet community needs |
Deliver a broad range of engagement activities with a focus on community committees.
Identify and eliminate discrimination through targeted projects and programs.
|

Building Respectful Communities |
Going as planned |
None |
| 6.3 |
Strengthen the Banyule Service Promise to improve customer experience |
Implement channel management initiatives and reduce average call wait times within target of less than two minutes on average by 30 June 2026.
Develop Customer Experience Quality Standards by 30 June 2026.
|
Not applicable |
Behind schedule |
Call wait time improvements are underway, with broader customer experience standards to be delivered in 2026–27. |
| 6.4 |
Maximise Banyule’s Customer Experience (CX) Strategy to empower and grow the wider organisation’s CX maturity |
Implement the Knowledge Management Strategy to improve quality and timeliness by 30 June 2026.
Embed the Customer Experience Platform (CXP) and support next phases of development by 30 June 2026.
Develop and deliver Customer First training by 30 June 2026.
Enable data driven decision making through improved CX Dashboards by 30 June 2026.
|
Not applicable |
Behind schedule |
CX dashboards are now in place to support better decision-making, while other customer experience improvements will be delivered throughout the 2026–27 period following Banyule’s new CX Strategy. |
| 6.5 |
Foster a culture of innovation and service improvement |
Deliver improvement ideas harvesting program’ by 31 December 2025.
90% of teams who have completed an ‘Ideas harvesting’ workshop are improving service delivery.
|
Not applicable |
Going as planned |
None |
| 6.6 |
Implement the Cyber Security Strategy |
Deliver Cyber Strategy roadmap initiatives each year, including completing the Essential Eight mitigation strategies, enhancing staff training and implementing a Security Operations Centre/Security Information Event Management (SOC/SIEM) solution.
|
Not applicable |
Going as planned |
None |
| 6.7 |
Strengthen and sustain our leadership culture by implementing targeted development programs, with a special emphasis on nurturing emerging leaders |
Implement the Aspiring Leaders Program for emerging leaders to 20 participants by 30 June 2026, with measurable progress in developing leadership skills and readiness for future roles.
Launch the graduate program by 30 June 2026.
|
Not applicable |
Going as planned |
None |
| 6.8 |
Continue the implementation and integration of our Enterprise Risk, Insurance and Audit Programs to ensure a robust and proactive approach to risk management and organisational assurance |
Aligned with the roadmap, continue advancing our work to ensure effective enterprise risk management and provide assurance on the efficacy of our controls while ensuring alignment with strategic objectives.
|
Not applicable |
Going as planned |
None |
| 6.9 |
Develop the Financial Sustainability Strategy |
Strategy adopted by 30 June 2026.
|
Not applicable |
Completed |
None |
| 6.10 |
Work with other Northern Region councils to actively pursue opportunities for aggregated collaborative procurement activities |
Participate in a minimum of one significant collaborative procurement opportunity each year.
|
Not applicable |
Completed |
None |
| 6.11 |
Develop a dashboard that provides transparent reporting on Council’s performance, including health outcomes |
Dashboard designed by 31 December 2025.
Dashboard launched by 30 June 2026.
|
Not applicable |
Going as planned |
None |
| 6.12 |
Develop a framework and tactics to better communicate with underserved, emerging and multicultural audiences
|
Development and implementation of new methods to communicate with underserved audiences by 30 June 2026. |
Not applicable
|
Behind schedule |
A community working group has been formed to help shape this work. To allow time to work alongside the group, timelines have been adjusted, with completion expected in the second half of 2026. |
| 6.13 |
Grow digital newsletter subscribers and social media engagement
|
Aim for 5% growth each year.
|
Not applicable
|
Going as planned |
None |
| 6.14 |
Establish an Enterprise Project Management Office to improve the processes and governance of project delivery across the organisation
|
Project Management Framework updated by 31 December 2025.
Central project management system and reporting dashboard established by 31 December 2025.
|
Not applicable
|
Behind schedule |
Timeframes have shifted to align with the staged establishment of the Enterprise Project Management Office, with the updated framework and dashboard expected by 31 December 2026. |