Unreasonable Customer Behaviour policy

When customers behave unreasonably while dealing with us, that conduct can significantly impact:

• the effective and efficient delivery of services to all people in our community
• the success of our staff and wellbeing.

To provide a high level of service we have adopted this policy and it explains:

• what we mean by unreasonable customer behaviour
• how we manage unreasonable customer behaviour
• review processes
• rights of appeal.