COVID-19: Council services during state of emergency

All our Customer Service Centres are now closed until further notice. This is in the best interest of your and our staff's health. For assistance with some of the transactions you would normally do over the counter, or if you prefer to speak to someone, please call us during business hours. And remember, many transactions can also be done online.

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Public health and safety

The information we have provided on these pages will assist you with a range of health related topics, from food safety to heat waves and smoking.

Community groups and food fundraisers

How to make sure your cake stall, sausage sizzle, or food fundraiser is safe for the people buying and eating it.

Tobacco and smoke-free areas

Find out about the current rules for smoke-free zones and rules for the display, advertising and sale of tobacco and associated products.

Reporting food poisoning and food recalls

How to report suspected food poisoning, poor hygiene and food handling. What happens when food is recalled.

Residential noise

Who to ask for help with noisy neighbours, barking dogs and industrial or building noise.

Grey water use and septic systems

You will need a permit to install or alter a septic tank system.

Disposing of syringes

Our services for people with health issues and what businesses should do to get rid of their used syringes safely.

Safe asbestos handling

Asbestos is a building material that was banned in 2003. Find out what is required to remove it safely from your home.

Environment, health and pests

Our environmental health officers investigate cases of air, noise and water pollution and provide advice on pest control.

Health and wellbeing

Your health and wellbeing is part of all Council decisions: in the services we provide and how places and spaces are designed.

Graffiti reporting and removal

Report graffiti on our or your property. Learn more about reducing the likelihood that your property will get tagged, and how to order a removal kit.

Burning off

If you want to use an incinerator or burn off, you will need a permit.

An update about immunisation sessions

Due to COVID-19 our sessions have been modified to adhere to social distancing and infection protection guidelines. If you are feeling unwell, have travelled or have come into contact with someone who has travelled internationally within the last 2 weeks or who is known to have contracted COVID-19 you must not attend.

Check this and our Facebook pages for regular updates.

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Waste Recovery Centre announcement

The centre is open to existing accounts only (including recycling drop-off), and is operating on standard hours Monday to Friday. Other customers with waste that may become a health issue who require WRC access must contact us in advance of arrival to discuss options. No cash transactions.

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Meals delivery announcement

We continue to support older adults in the community with a meal delivery service. To access this or to discuss further, please contact the delivered meals team on 9422 8388. Our meals supplier is operating as normal, and we have ordered additional meals if needed.

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Neighbourhood houses announcement

All neighbourhood houses and learning centres are closed until further notice. We will make further announcements on our services as required.

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Current operating hours

Our Greensborough Service Centre is operating on standard hours, and the Ivanhoe and Rosanna centres are closed until further notice. We will make further announcements on our services as required.

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An update about kindergartens

Kindergartens, including Audrey Brooks and Olympic Village preschools, will be allowed to run until 27 March, then school holidays will commence for two weeks. Non-Council run kindergartens may close earlier, and it is advisable to contact them directly.

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An update about Maternal and Child Health

From Monday 23 March, we are running our Maternal and Child Health services over the phone for a 30 minute consultation. No new bookings will be taken for a child's key age and stage consultation from 4 months to 3.5 years.
If a face-to-face consultation is needed, after a clinical assessment via phone it will be strictly 15 minutes or less.

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An update about upcoming events

Most Council and community events have been cancelled or are postponed. We will make further announcements on rescheduling throughout April and May.

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An update about Hatch

Hatch Contemporary Art Space is closed until 13 April, effecting all exhibitions. We will make further announcements on our services as required.

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An update about our venues

All venues are closed until 13 April. We will make further announcements on our services as required.

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An update about our leisure centres

All leisure centres will be closed up to 13 April or until further notice. We will make further announcements on our services as required.

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An update about our libraries

All libraries are closed until further notice. Streaming services and ebook loans are still being provided. We will make further announcements on our services as required.

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COVID-19: Council services during state of emergency

Public health and safety

Community groups and food fundraisers

Tobacco and smoke-free areas

Reporting food poisoning and food recalls

Residential noise

Grey water use and septic systems

Disposing of syringes

Safe asbestos handling

Environment, health and pests

Health and wellbeing

Graffiti reporting and removal

Burning off

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