Council services during COVID-19 lockdown

Despite the lockdown restrictions in place, your bins will still be collected, and we're still able to answer your calls. Stay safe, stay home and if you go out for any of the 6 reasons, remember your mask.

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Banyule Service Promise

The Banyule Service Promise outlines our commitment to you on the type and level of service you can expect to receive. This regards your rights, how complaints will be handled, and our customer service principles. These principles form the foundation of customer service here at Banyule and inform how we build and deliver services, create processes and procedures, write policies, and support staff to deliver exceptional service.