Paid parking help

Our paid parking are designed to make parking faster and smarter. Learn how to use, pay, report problems, request a refund or find your receipt.

Using meters

All parking meters have a touch screen with payment instructions. If you need further help using these meters, contact us.

Payment options

Meters only accept cashless payment. You can pay using:

  • a credit or debit card
  • your phone’s contactless payment
  • the PayStay app (start the session when you park, stop it when you leave)

Download the PayStay app from:

  • Apple App Store
  • Google Play Store

Refer to this video on how to set up and use PayStay.

Reporting faults

If a parking meter is not working:

  • find the 5-digit Meter ID (shown on the machine)
  • call 1300 309 590 to report the fault
  • or use another nearby meter or pay using the PayStay app.

Requesting a refund

To ask for a refund, email enquiries@banyule.vic.gov.au

Be sure to include:

  • the reason you’re asking for a refund
  • full name
  • date and time of the parking session
  • location or meter ID
  • your vehicle’s number plate (for all payments)
  • the first 6 and last 4 digits of the card used.

Receipts

Visit the My Parking Ticket site to access your parking receipt.

Back to top