Better Score Energy Efficiency Upgrade Program

This program has now been exhausted and will not open until next financial year.

We are committed to supporting our community to achieve carbon neutrality by offering to reimburse costs to upgrade your home is one of the ways we do so.

We will carry out an energy audit on your home to produce a scorecard assessment.

This process identifies energy efficiency upgrades to consider, including lighting, hot water systems, heating and cooling, insulation and solar systems.

If eligible, we will grant you a partial reimbursement of the costs you have spent on upgrades identified by your scorecard. No advance funding is available.

Important dates

Applications are currently closed.

You must read the full guidelines(PDF, 219KB) and speak with a Council officer before submitting your application.

Step-by-step sections


Step 1.Getting a scorecard

The first step is an energy audit on your home, which produces a scorecard assessment . The scorecard identifies energy efficiency upgrades that are relevant to your home – considering areas such as lighting, hot water systems, heating and cooling, insulation and solar systems.

Already have a scorecard from a previous year?

Great, you can skip these steps and move on to the upgrade and apply section.

Step 2.Learn more about scorecards

Step 3.Begin

The process starts online with our SmartyGrants portal.

If your email has been registered with SmartyGrants previously and you have forgotten your password, or are having difficulties logging in or registering a new account, please contact the SmartyGrants help desk directly on 9320 6888.

If you do not have internet access, we can direct you to organisations that can help you complete and submit your application.

Step 4.Home assessment

We will send a qualified assessor to your home for inspection, which takes about 2 hours.

Step 5.Discuss the results

After your scorecard assessment is complete, discuss your current star rating and the identified upgrades with the assessor.

Upgrade and apply

Step 1.Do your homework

Learn about what is available in the market. Find trusted, licensed and accredited trades. Organise quotes.

Compare and choose what is right for your home and budget.

Step 2.Upgrades and invoices

It's time for action. You must hire licensed contractors to complete the upgrade(s).

Keep copies of all invoices. You may apply for funding before the upgrade(s) are completed by submitting partially-paid deposits on invoices.

Reimbursement funding is only available to upgrades on your primary residence.

Step 3.Gather supporting documents

The online application for partial reimbursement will ask you for:

  • tax invoice(s) or partially-paid deposits from licensed contractors with upgrade details
  • payment remittance of the paid invoice(s) or partial-paid deposit receipts
  • certificate of compliance for all electrical, plumbing and gas work
  • your most recent rates notice
  • photos of completed upgrade(s)
  • your first scorecard assessment

Step 4.Apply

Step 5.Application outcome

We will assess your application and notify you of the outcome and the next steps to take.


Step 1.Variation assessment

Your upgrade(s) must be formally recognised. To do this, we will carry out a variation assessment of your home.

We will organise the original property assessor to inspect your home to update your existing scorecard.

Step 2.Acquitting your grant

You will be sent a copy of the variation assessment after it is complete, as well as a direct link to acquit your grant in SmartyGrants.

The variation assessment must be attached to the final stage of your grant and submitted to us as your acquittal.

Step 3.Reimbursement

Approved funding will only be reimbursed to you once that acquittal form is completed.

Terms and conditions

You must agree to the following terms and conditions.

  • Only upgrade options recommended in the scorecard assessment are eligible for reimbursement funding.
  • Applicants must supply relevant compliance certificate for all electrical and plumbing work and tax invoices for the completed work as a part of their application.
  • You agree to share your household energy efficiency scorecard assessment result and the variation assessment result.
  • You agree that we may use information from your application for report writing and case studies.
  • We may inspect the project when completed to evaluate outcomes.
  • Applicants must ensure all statutory legal and insurance obligations will be in compliance or all funded upgrades.
  • All upgrades are the applicant's property, and we do not take ownership or liability of the funded upgrades.
  • Applicants must take sole responsibility of work and liaise with their own trade professionals for future repair and warranty works.
  • Information we collect from you is required for the delivery of our services in accordance with Council’s powers, functions and purposes under the Local Government Act 1989 and other relevant legislation. Information may also be used to conduct research and customer satisfaction surveys so that we may better understand community needs and can improve service delivery.
  • Understand that we make certain information publicly available in accordance with legislation and our Public Transparency Policy. A listing of donations and grants including the names or persons or bodies that have received grants are made publicly available.

COVIDSafe projects

Be familiar with the current restricted activity guidelines, available from the Victorian Government Department of Health and Human Services.


The grants process is open and accessible to everyone, including if:

  • you need a printed copy of the guidelines or a printed copy in large print;
  • you need to discuss these guidelines by phone;
  • you need the guidelines in a captioned video format;
  • you need to discuss the guidelines with us using the services of an Auslan interpreter;
  • your hearing or speech is impaired, you can call us through the National Relay Service on 133 677 (TTY) or 1300 555 727 on an ordinary handset and ask for 9490 4222;
  • you need a language interpreter please contact TIS National on 131 450 and ask to be connected to us on 9490 4222; or
  • you need a printed form and support to enter information into SmartyGrants please contact us for assistance.

If you face any barriers to applying and would like to discuss these or any other ways we can help you, please contact us.


To discuss your application, or receive more information, please contact Micky Liu on 9455 8813 or at