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All Council documents and publications are available in alternative formats upon request. Formats available include large print, electronic (CD or email) and hard copy.

To request a publication/document in an alternative format, contact Customer Service office on 9490 4222.

Deaf, Speech or Hearing Impaired Support

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

TTY (Hearing Impaired): Phone 133 677 and ask for 03 9490 4222

Speak and Listen: Phone 1300 555 727 and ask for 03 9490 4222

Internet Relay: Connect to National Relay Service - IP Relay and ask for 9490 4222.


The Banyule City Council Website has been designed to ensure content is available to all users including those with visual, motor or cognitive disabilities.

We are continually assessing the accessibility standards and making changes as required to ensure the website maintains a minimum level A compliance and AA where possible.

Visit the World Wide Web Consortium (W3C) website for more information on accessible websites.


Link rollover colour is highly contrasted to ensure it is easily distinguished from standard text that is not clickable.

All link text is specific to the location the user will be sent to ensure easy navigation. (e.g it may read ‘click here’ or read ‘News and Issues’.

This website links to external websites. These external websites are not owned or endorsed by the Banyule City Council and the accessibility of those sites is independent of this website.

Font Size

The fonts used within this website allow the user to access browser based ‘text size’ options to increase/decrease the font size on the page as required. 

To do this in Internet Explorer, click ‘View’ in the menu, select ‘Text Size’ and then choose larger or largest. 

To do this in Firefox, click ‘View’ in the menu, select ‘Text Size’ and then choose to either increase or decrease the size.


Images are reduced in size and resolution to ensure fast page downloads.

A text description (rollover alternative text) is provided for each image and a descriptive paragraph for detailed maps/graphs to assist users who browse with images turned off.


All documents provided in PDF format are available in hard copy on request. PDF’s are optimised for quicker download.

To access a PDF, you will need the Adobe Acrobat software. Download a free version from

Further Information

Inclusion Access and Equity Social Planner. Telephone 9490 4222.

Banyule’s Disability Policy and Action Plan 2009-2013 details Councils commitment to improve access and inclusion for people with a disability.

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