Food Poisoning / Complaints
Our Environmental Health Officers respond to customer complaints about alleged food poisoning, poor food handling or cleanliness and food found to contain foreign objects. If you have concerns regarding any of these issues at food businesses in Banyule, please contact Council's Health Services Unit on 9457 9965.
If you suspect you have food poisoning, please contact our office as soon as possible to allow effective follow-up. Any leftover food should be wrapped and stored in your fridge. You will be asked to explain your symptoms, and provide onset time and a three day food history. As part of the investigation, our people will also ask you to provide a faecal sample, if this has not already been done by your doctor.
Food Recalls have been developed to help businesses respond to incidence of food that have been identified as potentially unsafe and pose a risk to consumer safety. Our Environmental Health Officers contact food businesses that may stock the recalled food to ensure appropriate action is taken to remove the affected food product from sale.
All Food Recalls are advertised in the daily newspapers to make consumers aware of the type of food recalled and the action required regarding the recall.
For the recent food recalls, and other useful contacts related to food poisoning, complaints and recalls, see Related information or telephone 9457 9965.