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We have allocated $1.5 million from our 2021/2022 Budget to help local residents affected by the economic impact of the COVID-19 pandemic.
This assistance is a partial waiver that will reduce the rates amount you will need to pay in 2021/2022.
A partial waiver is available to ratepayers who have been affected by the pandemic – directly through contracting the virus or supporting someone who has contracted the virus. It is also available to local residents where the pandemic has significantly reduced household income.
The $500 waiver is for ratepayers who hold a Services Australia Pensioner Concession or Health Care card with JobSeeker (JS) or low income (LI) status and:
If you do not hold either card, the waiver is $250.
Applications are open from 1 July 2021 to 30 June 2022.
To help you complete the application, you will need:
Click here to view form.
Information you provide on this form will only be seen by our Revenue Services team to help process your application. Information you submit is confidential, and will not be used for any purpose other than consideration for assistance in line with our Rates Financial Hardship Assistance Policy 2021-2022(PDF, 316KB).
Use our direct debit form to arrange weekly, fortnightly or monthly payments on your rates.
You keep complete control and can change your payment arrangements at any time.
Direct debit form
Ratepayers holding a Centrelink or Veterans Affairs Pension card may also be eligible for a pensioner rebate.
Support is available to work through the pressure and understand options available to you through the National Debt Helpline on 1800 007 007.
If you experience financial hardship at any time, you can also contact us on 9490 4222 and speak with our Revenue Services team.