Relief and support: COVID-19

Published on 29 June 2020

Many community and government support services for individuals, families and businesses are open and ready to help you during this challenging pandemic.


Counselling and emergency relief

Local community support centres are available Monday to Friday to:

  • talk through personal or family problems, confidentially with trained volunteers;
  • access food parcels, food bank referrals and supermarket vouchers;
  • help with costs of prescriptions and communications.


Income support

The Australian Government has:

  • expanded eligibility to receive income support payments temporarily;
  • introduced a temporary coronavirus supplement paid at $550 per fortnight;
  • announced 2 separate $750 economic support payments to social security, veterans and other income support recipients and eligible concession card holders.


Services Australia: 136 240

National Debt Help Line: 1800 007 007

Child care

The Australian Government has temporarily changed funding arrangements for child care in response to coronavirus: no child care fees will be due between 6 April and 28 June 2020.

Energy bills

Find out how to best manage your energy bills with our help: confidentially chat with our Community Energy Officer about your circumstances.


We are deferring rates for ratepayers experiencing financial hardship 

The deferral applies for up to 15 months from the last quarter of 2019/20 to the 4th quarter of 2020/21. 

Deferral requests will consider the individual needs of ratepayers, and no interest will be charged for the deferral period.

Apply to defer your rates payment

Extension on animal registration renewal fee

The new due date for all registration renewals is 10 June 2020.

Chat with us to discuss options to further extend the due date, or apply for concessions that we are offering based on your individual circumstances.

Legal services

West Heidelberg Community Legal Service: 9450 2002

Tagged as: