Banyule Logo
Text Size:

2017 Community Satisfaction Survey

Fri 7 July, 2017

Community satisfaction with Banyule Council has remained stable since 2016, with Council’s overall performance continuing to be significantly higher than the state-wide average.

Acting Banyule Mayor Cr Mark Di Pasquale said Council had made significant progress in a number of areas including community consultation, which rose two points.

“Council has been working hard in this area over the last 12 months, launching its new Shaping Banyule consultation website late last year, which is increasing community conversations about a range of issues from planning matters to facilities and service development,” he said.

“In addition, Council officers are attending a wider range of community events and holding specific forums and meetings, including the recent transport forum, which was attended by over 700 people who wanted both information and to voice their opinion about the State Government’s North East Link project. Together with the community, we are more effectively shaping Banyule’s future.”

The annual Local Government Victoria Community Satisfaction Survey, a benchmarking survey conducted by the State Government, gathers data on a mix of core measures and common service areas across 68 of 79 participating councils. The survey was conducted by phone between 1 February and 30 March 2017 with a randomly selected, representative sample of 400 Banyule residents aged 18 and over.

Cr Di Pasquale said Banyule’s 2017 overall performance, with a score of 65 was significantly higher than the average rating for councils state-wide, which was 59, and was in line with the metropolitan group average of 64.

“Importantly, Banyule’s customer service performance was once again strong at 74, one point higher than 2016, and higher than both metropolitan and state averages, which continued a slight decreasing trend,”
Cr Di Pasquale said.

He said that in 13 of the 18 service areas surveyed, Banyule Council received positive ratings - an index score of 60 or higher, which is performing ‘well’ or ‘very well’.

“Sixty eight per cent of residents believe that Banyule Council is headed in the right direction, with 20% believing Council was headed in the wrong direction,” Cr Di Pasquale said.

“Council continues to perform highest in the areas of waste management, recreational facilities, arts centres and libraries, the appearance of public areas, and for our work in the area of community and culture. Index scores are lowest on measures relating to parking, traffic management, town planning policy, and planning and building permits, similar to other metropolitan councils that are sharing the challenges that increased population is having across Melbourne.”

Cr Di Pasquale said the survey information, along with all the other feedback that Council asks for and receives, was important in helping Council decide on areas requiring renewed focus and what issues, such as traffic management and planning, required more advocacy on behalf of the community.

Read the full 2017 Banyule Community Satisfaction Survey report.