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Community Satisfaction Survey

Delivering quality services and high community satisfaction is important to us at Banyule. 

Each year we participate in a state wide community satisfaction survey that is lead by Local Government Victoria. 

This survey asks people to rate their experiences with Council across a range of areas including:

  • Customer Service 
  • Advocacy 
  • Various specific service areas and 
  • Overall direction of the Council

Take a look at the latest community satisfaction survey report for Banyule to see the results. 

This year, 400 randomly selected Banyule residents took part in the telephone survey between 1 February and 30 March. Overall, community satisfaction with Banyule Council has remained stable for the past two years with our overall performance ranked significantly higher than the state average. It is important  that we monitor these results in our ongoing delivery of services.

You can also view the Know Your Council website which provides an interactive look at how Banyule is performing in some common service areas and allows you to compare Banyule with other Councils.