A complaint is a way to let us know that you are unhappy with:
- the quality of an action we have taken
- a decision that we (or service provider engaged by us) have made
- a delay or our failure in taking an action, making a decision or providing a service
- a policy we (or service provider engaged by us) have made.
Complaints and resolution process
Provide us with as much information as possible so we can address your concern. We respect the need to manage and protect your privacy.
If you need help, we can assist or provide you with an interpreter.
Call us on 9490 4222 or write us at firstname.lastname@example.org