| Annual electricity concession |
Receive a 17.5% reduction in rates. |
| Controlled load electricity |
Receive a 13% reduction in rates. |
| Electricity transfer waiver |
Get electricity connected for free when you move. |
| Excess electricity and gas |
Receive an extra 17.5% discount on usage if above a set threshold. |
| Life support systems |
Receive support for running equipment, e.g. dialysis machine, oxygen concentrator, and water for haemodialysis. |
| Medical cooling |
Receive an extra 17.5% discount on summer bill where medical reasons warrant. |
| Non-mains energy |
You are entitled to a partial refund on costs if you rely on bottled gas or firewood for heating. |
| Service to property charge |
If energy use on your bill is lower than the service charge, then the service charge is reduced to energy used. |
| Winter gas concession |
Receive a 17.5% discount from May-October. |
| Non-mains water |
Rebates are offered to offset the purchase of water for domestic use. |
| Water and sewerage |
Receive a 50% deduction on charges up to annual maximum (set per year). |
Non-mains Utility Relief Grant Scheme
(contact Department of Healthy and Human Services) |
Provides help to pay non-mains, overdue energy or water bill due to temporary hardship. |
Utility Relief Grant Scheme
(contact Department of Healthy and Human Services) |
Provides up to $1300 of unpaid energy bills every 2 years. |