Coronavirus pandemic rates hardship application

Property owners and authorised representatives may use this form to apply for rates assistance due to the coronavirus pandemic.

Information you submit is confidential, and will not be used for any purpose other than consideration for assistance in line with our Coronavirus Pandemic Rates Financial Hardship Assistance Policy(PDF, 127KB).

Payment deferral time line

The payment deferral period is up to 15 months ending on 30 June 2021.

We will work with you if you are experiencing hardship at the end of this period.

Payment arrangements

This application asks if you are in a position to make partial payments and what amount you can afford. There are no administration charges if payments are made by direct debit.

We can accommodate partial payments: weekly, fortnightly or monthly.

Being able make a partial payment is in your best interest, as this reduces the amount of debt you will still owe after the pandemic ends.


Click here to view form.

What happens at the end of the period?

When the payment deferral period ends, you will enter in to a payment plan to have arrears paid within a 12-month period by 30 June 2022.

If you were assessed as suffering hardship, you will receive correspondence from us 3 months before the deferral period ends in anticipation that your circumstances have improved.