Coronavirus pandemic rates hardship application

We have allocated $10.5 million from the 2020/21 Budget to help locals impacted by coronavirus, COVID-19. Direct rate relief is one way to help you manage your immediate financial pressures.

Ratepayers and authorised representatives can use this form to apply for rates relief during times of coronavirus related hardship, 

With an approved application we can support you in a combination of ways:

  • partially-waiving your rates bill
  • changing your rates bill due date to 30 June 2021, interest-free

Information you submit is confidential, and will not be used for any purpose other than consideration for assistance in line with our Coronavirus Pandemic Rates Financial Hardship Assistance Policy(PDF, 193KB).


If you or your business are eligible, you can apply for a partial-waiver on your rates bill of up to $500 for the 2020/2021 rate year. 

Waiver eligibility

$500 waiver

  • If you are experiencing financial hardship and receiving the JobSeeker payment, owner/occupied properties only.
  • If your business, is experiencing hardship and receiving the JobKeeper payment.

$250 waiver

  • If you are receiving JobKeeper payments from your employer and you are experiencing financial hardship.
  • If you are experiencing financial hardship as a result of COVID-19.

The full set of conditions are listed in our Coronavirus Pandemic Rates Hardship Assistance Policy(PDF, 193KB).

The form on this page allows you to apply now for a rates partial-waiver, deferral or both.


The payment deferral period is up to 15 months, ending on 30 June 2021.

No interest will be added to your rates bill from 11 March 2020 to 30 June 2021. 

We will work with you if you are experiencing hardship at the end of this period.

Payment arrangements

This application asks if you are in a position to make partial payments and what amount you can afford. There are no administration charges if payments are made by direct debit.

We can accommodate partial payments: weekly, fortnightly or monthly.

Being able make a partial payment is in your best interest, as this reduces the amount of debt you will still owe after the pandemic ends.

After 30 June 2021

When the payment deferral period ends, you will enter in to a payment plan to have arrears paid within a 12-month period by 30 June 2022.

If you were assessed as suffering hardship, you will receive correspondence from us 3 months before the deferral period ends in anticipation that your circumstances have improved.

The form on this page allows you to apply now for a rates partial-waiver, deferral or both.

Before you start

To help you complete the application form, there are important details that you need to be clear on and have on hand.

Partial-waiver applications

Depending on your circumstances you may need any of the following:

  • JobSeeker concession card, for individuals
  • JobKeeper, confirmation of your businesses' successful application

Deferral applications

Depending on your circumstances you may need:

  • bank account details, if you're able to make smaller partial payments and you want to make them by direct debit

Commercial tenants

Tenants of commercial properties paying rates need to provide either:

  • a copy of a signed lease agreement
  • contact details for the property owner or authorised managing agent

Apply now

Click here to view form.

After applying

Once submitted, you will receive an email confirming we have received your application within 24 hours (check your junk mail folder if not received in this time frame).

Applications will be assessed in the order they are received.

We are expecting a high volume of applications and appreciate your patience as we work through these. If your application is approved, your rates relief will be applied to your rates account. You will receive a response via email confirming.

An approved application means you will receive the approved rates relief and you will still have:

  • a rates bill 
  • to pay the balance of your rates bill in the future 
  • annual notices and instalment notices sent to you.