Coronavirus pandemic rates hardship application

Applications for a partial-waiver of your rates bill will open mid-August in line with the start of the 2020/21 rating year. 
Before applications open, carefully review the eligibility criteria and make sure you've got access to the details you need to submit your application in mid-Aug.

We have allocated $10.5 million from the 2020/21 Budget to help locals impacted by coronavirus, COVID-19. Direct rate relief is one way to help you manage your immediate financial pressures.

Ratepayers and authorised representatives can use this form to apply for rates relief during times of coronavirus related hardship, 

With an approved application we can support you in a combination of ways:

  • partially-waiving your rates bill (applications open mid-August).
  • changing your rates bill due date to 30 June 2021, interest-free.

Information you submit is confidential, and will not be used for any purpose other than consideration for assistance in line with our Coronavirus Pandemic Rates Financial Hardship Assistance Policy(PDF, 179KB).


The payment deferral period is up to 15 months, ending on 30 June 2021.

No interest will be added to your rates bill from 11 March 2020 to 30 June 2021. 

We will work with you if you are experiencing hardship at the end of this period.

Payment arrangements

This application asks if you are in a position to make partial payments and what amount you can afford. There are no administration charges if payments are made by direct debit.

We can accommodate partial payments: weekly, fortnightly or monthly.

Being able make a partial payment is in your best interest, as this reduces the amount of debt you will still owe after the pandemic ends.


Applications for a partial-waiver of your rates bill will open mid-August in line with the start of the 2020/21 rating year.

If you or your business are eligible, you can apply for a partial-waiver on your rates bill of up to $500 for the 2020/2021 rate year. 

Waiver eligibility

$500 waiver

  • If you are experiencing financial hardship and receiving the JobSeeker payment, owner/occupied properties only.
  • If your commercial or industrial business is experiencing hardship and receiving the JobKeeper payment.

$100 waiver

  • If you are experiencing financial hardship as a result of COVID-19 and can demonstrate a reduced income of 30% or more.
  • If your property is usually a rental, you're experiencing financial hardship and can demonstrate reduced rental income as a result of COVID-19.

The full set of conditions are listed in our Coronavirus Pandemic Rates Hardship Assistance Policy(PDF, 179KB).

What you need to apply

Depending on your circumstances you may need any of the following:

  • JobSeeker concession card, for individuals
  • JobKeeper, confirmation of your businesses' successful application
  • details about how there has been a reduction in monthly income of 30% or more as a result of the pandemic if you're not receiving financial help from the Australian Government
  • details how rental income has been reduced as a result of the pandemic if you're not receiving financial help from the Australian Government

Commercial tenants

Tenants of commercial properties paying rates need to provide either:

  • a copy of a signed lease agreement
  • contact details for the property owner or authorised managing agent

Apply now to defer your rates

Before you start

Depending on your circumstances you may need:

  • bank account details, if you're able to make smaller partial payments and you want to make them by direct debit

Commercial tenants

Tenants of commercial properties are only able to complete this application if previously authorised by the owner to receive rate notices directly from us - for example where the rate notice is addressed to you, the tenant.

Otherwise this application needs to be completed by the owner of the property or their authorised managing agent.

Click here to view form.

After applying

When the payment deferral period ends, you will enter in to a payment plan to have arrears paid within a 12-month period by 30 June 2022.

If you were assessed as suffering hardship, you will receive correspondence from us 3 months before the deferral period ends in anticipation that your circumstances have improved.