The payment deferral period is up to 15 months, ending on 30 June 2021.
No interest will be added to your rates bill from 11 March 2020 to 30 June 2021.
We will work with you if you are experiencing hardship at the end of this period.
This application asks if you are in a position to make partial payments and what amount you can afford. There are no administration charges if payments are made by direct debit.
We can accommodate partial payments: weekly, fortnightly or monthly.
Being able make a partial payment is in your best interest, as this reduces the amount of debt you will still owe after the pandemic ends.
After 30 June 2021
When the payment deferral period ends, you will enter in to a payment plan to have arrears paid within a 12-month period by 30 June 2022.
If you were assessed as suffering hardship, you will receive correspondence from us 3 months before the deferral period ends in anticipation that your circumstances have improved.
The form on this page allows you to apply now for a rates partial-waiver, deferral or both.