When you visit us, we will:
When you call us, we will:
When responding to your enquiries, we will:
Council respects all personal and confidential information you give us and will do everything possible to protect information from unauthorised access, loss or misuse.
Information is collected from many different sources such as electoral rolls, rates and pet registration databases, specific user groups and e-mail. This information may be used by Council to conduct market research and customer satisfaction surveys so that we better understand community needs and can improve service delivery. It is not our policy to share the information collected with other organisations.
We will record your details if you send us an enquiry, a customer request or community comment. These will be used for Council purposes and will not be disclosed without your consent.
Should you need to change your personal details, please send your changes to Banyule City Council, PO Box 51, Ivanhoe 3079.