Best Value

• Consulting with our Community
• An Overview
• Best Value Timetable
• Best Value Victoria Annual Report
• Service Highlights for 2008/09

Consulting with our Community

Please refer to the Best Value Timetable.

An Overview

In line with State Government legislation,  Council' s Best Value Program is based on six principles:

• Regular community consultation
• Responsiveness to community needs
• Accessible and appropriately targeted services 
• Quality and cost standards for all services
• Continuous improvement
• Frequent reporting to the community 

Best Value provides an excellent opportunity to enhance community involvement and ensures that Council continues to provide services that are responsive to community needs and values.

Banyule has implemented its policy and ongoing service review and delivery framework for applying the Best Value Principles.  This has enabled Council to determine the most effective means of providing service to the community.

Each Banyule service has:

• participated in a consultation process with the community and/or internal customers;
• revised or developed the service specification (Quality & Cost Standards);
• prepared a Best Value Review document that explains how they will deliver the service to achieve the Best Value Principles;
• reported regularly to the community on their performance .

Banyule successfully achieved its target of completing all of its scheduled Best Value Service Reviews by 31 December 2005, in accordance with the Best Value program and as required by the legislation.

A range of initiatives and processes have been developed and implemented throughout the organisation to integrate the Best Value principles into the life of the Council and promote a continuous improvement culture. The organisational approach to the ongoing application of each principle is outlined in the Best Value Victoria Annual Report.

Best Value Timetable

Best Value Victoria Annual Report

Under State Government legislation, every council must report on the progress and outcomes of Best Value every year.  Banyule City Council has completed its Best Value Victoria Annual Report for 2007-2008 as part of the Council's Annual Report.  The Best Value section of the document can be viewed below in PDF format.

Any further enquiries regarding this report can be directed to Business Services on 9490 4222.

Service Highlights for 2008/09

This 'Service Highlights' document provides a snapshot of the performance of Banyule's services in 2008/09.  It supports Council's Annual Report 2008/09 and Banyule's commitment to reporting to our community on the ongoing application of the Best Value principles.

For each service, this report incorporates the following information:

- Key Performance Indicator results (KPI's)
- Key Highlights for 2008/09
- Future Challenges for 2009/10

Click on the link below to view.