For information about any Council services, programs or general enquiries, please call 9490 4222.
PO Box 51, Ivanhoe, Victoria, 3079, Australia
DX 97904 Ivanhoe
Tel: +61 3 9490 4222
Fax No: + 61 3 9499 9475
ABN: 16 456 814 549
Banyule's Service Centres are located at:
Greensborough: 9 - 13 Flintoff Street
Ivanhoe: 275 Upper Heidelberg Road
Rosanna: 44 Turnham Avenue
PLEASE NOTE: Centrelink is no longer located at Flintoff Street, Greensborough. Their new offices can be found at 16-20 Grimshaw Street, Greensborough.
Office Hours of Opening:
Monday to Friday 8.30am - 5.00pm
Late Night Opening:
Rosanna - Wednesday night until 7.00pm
Greensborough 9.00am - 12noon
If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):
Banyule Waste Recovery Centre:
Cnr Waterdale Road and Banksia Street
Open Monday - Friday 7.30am - 3.00pm
Saturday and Sunday 7.30am - 12noon
(Closed New Year's Day, Good Friday, Anzac Day, Christmas Eve and Christmas Day)
State Emergency Service 132 500
Police, Ambulance and Fire Brigade - 000
Council - After Hours Emergency - 9490 4222.
We are committed to working with the community to improve Council services.
In many instances you can provide feedback or complain by contacting customer service in persion or by phone.
Please provide us with as much information as possible so we can effectively address your feedback or concern. if you need help, we can assist or provide you with an interpreter.
What We Will Do
We will send you a letter with details of who is managing your feedback or concern and tell you how long we expect it will take to respond to you. If delays occur we will let you know. You can also contact the person who is managing your feedback or concern to check on its progress. Once we have investigated your complaint you will receive a letter providing you with a response
Complaints Resolution Process
In addressing your feedback or concern, we will complete the following:
When we receive your feedback or complaint, it will be investigated by the service area that provided you with the service, but not by the staff involved in providing you with the original service. By talking to the department Coordinator it is likely that your complaint will be resolved quickly and efficiently.If you are not satisfied with the response or the way in which your feedback or complaint was handled, you can then ask for your complaint to be referred to a Stage 2 review.
Your feedback or complaint will be investigated by a Senior Manager of the department. If you remain dissatisfied after receiving a response to this review, you can refer your complaint to the Chief Executive Officer for a Stage 3 review.
If you are not satisfied with the final response, you may contact the Ombudsman’s Office to request an independent review by;
Phoning: 9613 6222 Toll Free: 1800 806 314 (regional only)
TTY (a phone solution for people who are deaf or have a hearing or speech impairment)
on 133 677 or 1300 555 727
Interpreter service Via telephone - 131 450. On-site - 1300 655 082
Level 9, 459 Collins Street (North Tower)
Melbourne Victoria 3000
or DX: 210174